Strategic Quality & Compliance Manager

Commercial Services Group; Kings Hill; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Birthday Day Off

Life assurance (4x salary)

Pension contribution

Retail discounts

Health cash plan

Cycle to work

Volunteer days

CSG Academy

Job summary

Commercial Services Group (CSG) is seeking a Quality Manager to join the Governance and Strategy division and strengthen the Group’s Business Management System ensuring services remain high quality, compliant and fit for purpose.

The role offers scope across quality, environmental, information security and health & safety standards, with Group-wide assurance, certification and continuous improvement responsibilities.

Qualifications

• Proven experience in quality management with designing effective controls.
• Experience leading quality improvement and external certification projects.
• Experience planning and delivering internal audits.
• Strong analytical skills to interpret legislation, standards and customer requirements.
• Ability to use data to identify trends, root causes, risks and opportunities.
• Excellent communication and relationship-building skills.
• Strong organisational skills with ability to manage multiple priorities.
• Ability to make evidence-based recommendations and communicate them clearly.
• Knowledge of customer experience standards and complaints management.
• Proactive, solutions-focused approach with attention to detail.

Responsibilities

• Managing Group-wide ISO certifications (ISO 9001, 14001, 27001) to ensure standards are achieved and embedded.
• Supporting internal and external audits and ensuring corrective actions are addressed promptly.
• Collaborating with service managers to strengthen compliance, controls and risk management.
• Building relationships across CSG to embed best practice and ensure consistent service delivery.
• Preparing reports, KPIs, gap analyses and insights to support decision making and continual improvement.
• Reviewing processes and procedures to meet regulatory, customer and business requirements.
• Supporting customer experience standards, including learning from feedback and complaints.
• Maintaining BMS documentation including registers, assessments, incident records and Statements of Applicability.
• Providing expert advice on quality, environmental, information security and health & safety matters.

Skills

Quality management

Certification projects

Internal audits

Analytical skills

Data analysis

Communication

Organisation

Evidence-based decisions

Customer experience

Detail-oriented

Job description

Commercial Services Group (CSG) is seeking a Quality Manager to join the Governance and Strategy division and strengthen the Group’s Business Management System ensuring services remain high quality, compliant and fit for purpose.

The role offers scope across quality, environmental, information security and health & safety standards, with Group-wide assurance, certification and continuous improvement responsibilities.