Quality Manager

Commercial Services Group; West Malling; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Life assurance (4x salary)

Pension with 4% employer contribution

25 days annual leave

Job summary

Commercial Services Group (CSG) is seeking a Quality Manager to join its Governance and Strategy division. You will lead Group-wide ISO certifications and drive continuous improvement to keep services compliant, high-quality and fit for purpose. The role offers hybrid working arrangements at Kings Hill, Kent.

You will report on quality performance, collaborate with service managers, and provide expert guidance on quality, environmental, information security and health & safety matters.

Qualifications

• Proven experience in quality management and the design of effective controls.
• Experience of leading quality improvement and external certification projects.
• Experience of planning and delivering internal audits.
• Strong analytical skills with the ability to interpret legislation, standards and customer requirements.
• Ability to use data to identify trends, root causes, risks and opportunities.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing Group-wide ISO certifications (9001, 14001, 27001) to ensure standards are achieved and embedded.
• Supporting internal and external audits with prompt corrective actions.
• Strengthening compliance, controls and risk management with service managers.
• Building relationships across CSG to embed best practice in service delivery.
• Preparing reports, KPIs, gap analyses and insights for decision making and improvement.
• Reviewing processes to meet regulatory and customer requirements.
• Supporting customer experience standards, including feedback handling.
• Maintaining BMS documentation and records.
• Providing expert advice on quality, environmental, information security and health & safety.

Skills

Quality management

Audits & certification

Data analysis

Stakeholder relations

Regulatory compliance

Job description

Location: Hybrid/Kings Hill, Kent
Salary/package: £40,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Due to the nature of the work being carried out, the successful candidate will need to have a Full (Clean) UK Driving Licence and be willing to undergo an Enhanced DBS check which will be carried out by the company.

Commercial Services Group (CSG) are looking for a dedicated Quality Manager to join their Governance and Strategy division and play a key role in strengthening the Group’s Business Management System and ensuring our services are consistent, high‑quality, compliant and fit for purpose.

This role would suit an experienced quality professional or an emerging specialist ready to step into a Group‑wide position, offering the opportunity to develop expertise across quality, environmental, information security and health & safety standards.

Who we are

Commercial Services Group (CSG) is one of the UK’s largest local authority‑owned trading organisations, operating 35+ businesses across education, energy, IT, procurement, HR and more. With over 1,700 employees, our ambition is to create value and impact for every customer, every day.

Our mission is simple. We support the delivery of better public services to help people live, learn and thrive. This purpose underpins everything we do. A significant proportion of our profits is reinvested into frontline public services, enabling us to combine commercial performance with meaningful social value.

Why this role matters

The Quality Manager will play a key role in ensuring CSG maintains robust, compliant and effective Business Management Systems, supporting the delivery of safe, high‑quality and customer‑focused services. This is a role where expertise, collaboration and sound judgement are essential, with responsibility for Group‑wide assurance, certification and continuous improvement.

What you’ll be doing

• Managing Group‑wide ISO certifications (including ISO 9001, 14001 and 27001) to ensure standards are achieved, maintained and embedded.

• Supporting internal and external audits, ensuring actions are addressed promptly and effectively.

• Working closely with service managers to strengthen compliance, controls and risk management.

• Building effective relationships across CSG to embed best practice and support consistent service delivery.

• Preparing reports, KPIs, gap analyses and insights to support decision making and continual improvement.

• Reviewing processes and procedures to ensure they meet regulatory, customer and business requirements.

• Supporting customer experience standards, including learning from feedback and complaints.

• Maintaining BMS documentation including registers, assessments, incident records and Statements of Applicability.

• Providing expert advice on quality, environmental, information security and health & safety matters.

What we’re looking for

• Proven experience in quality management and the design of effective controls.

• Experience of leading quality improvement and external certification projects.

• Experience of planning and delivering internal audits.

• Strong analytical skills with the ability to interpret legislation, standards and customer requirements.

• Ability to use data to identify trends, root causes, risks and opportunities.

• Excellent communication and relationship‑building skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Ability to make evidence‑based recommendations and communicate them clearly.

• Knowledge of customer experience standards and complaints management.

• A proactive, solutions‑focused approach with attention to detail.

What you’ll get in return

• Salary of £40,000 per annum.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.

• Volunteer days and access to a comprehensive wellbeing programme.

• Tailored development support with real opportunities to progress.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.