Strategic QA Analyst – Claims & Risk Insight

Reserv Claims Analysis, LLC; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Reserv Claims Analysis, LLC is seeking an experienced QA Analyst to join our Quality Assurance team. This strategic, client-facing role focuses on identifying systemic issues before they impact customers, conducting hypothesis-driven target audits, and driving root cause analyses to protect commercial relationships.

You will collaborate with account management, lead investigations, and drive meaningful operational improvements.

Qualifications

• 3–5+ years of claims adjusting experience across multiple lines of business.
• Strong analytical and data-driven decision-making abilities.
• Background in quality assurance, audits, or quality reviews.
• Excellent written and verbal communication, with ability to present to leadership.
• Strategic thinker capable of hypothesis development and problem solving.

Responsibilities

• Identify systemic issues before clients raise concerns through strategic audits.
• Lead hypothesis-driven investigations and validate findings with detailed audits.
• Conduct deep-dive reviews by exposure, line of business, and client needs.
• Partner with account management and act as a trusted quality advisor.
• Lead root-cause investigations and present actionable recommendations.
• Escalate as needed and ensure action plans are followed through.

Skills

Claims experience

Analytical skills

QA/audit background

Communication

Strategic thinking

Job description

Reserv Claims Analysis, LLC is seeking an experienced QA Analyst to join our Quality Assurance team. This strategic, client-facing role focuses on identifying systemic issues before they impact customers, conducting hypothesis-driven target audits, and driving root cause analyses to protect commercial relationships.

You will collaborate with account management, lead investigations, and drive meaningful operational improvements.