Strategic PS Operations Director: AI-Driven Transformation

Keyloop; Reading; On-site; GBP 120,000 - 160,000; Full time

Job summary

Keyloop is seeking a Senior PS Operations Director to run the operational engine of Professional Services and lead the Services 2.0 transformation. You will partner with the CDO to translate strategy into execution, govern financials, and drive workforce and productised services delivery across regions.

You will own weekly cadence, board-ready updates, KPI frameworks, and a data-driven culture that improves margin and growth while building capability in Global Delivery Centres and regional hubs.

Qualifications

• Senior operational leadership experience in SaaS or enterprise software.
• Proven track record running large-scale PS operations: financial reporting, resource management, commercial governance, and operational cadence.
• Experience leading or executing major transformation programmes — operating model change, workforce redistribution, productisation, or digital transformation.
• Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance.
• Data-driven: builds reporting infrastructure, works from insight, and manages by numbers not narrative.
• Demonstrated ability to operate as a strategic execution partner to a senior leader.
• Executive-level communication: able to prepare and present at board and investor level with confidence.

Responsibilities

• Partner with the CDO on operational strategy and execution; translate priorities into actionable plans.
• Own PS rhythm: weekly and monthly performance reviews, scorecard management, initiative tracking, and exec reporting.
• Lead the Services 2.0 transformation programme and coordinate workstreams.
• Develop and maintain the PS scorecard and North Star metric framework; ensure data is trusted and progress is visible.
• Prepare CDO-level content for board, investor, and executive audiences; performance packs and progress updates.
• Act as a trusted proxy for the CDO on PS priorities and decisions where appropriate.
• Oversee PS financial reporting with the Finance Business Partner: revenue, margin, utilisation, forecast accuracy.

Skills

Senior operational leadership

PS operations

Transformation programmes

Commercial acumen

Data-driven

Cross-functional influencing

Executive-level communication

Education

Bachelor's degree in Business, Operations, Technology, or equivalent

MBA or equivalent desirable

Job description

Keyloop is seeking a Senior PS Operations Director to run the operational engine of Professional Services and lead the Services 2.0 transformation. You will partner with the CDO to translate strategy into execution, govern financials, and drive workforce and productised services delivery across regions.

You will own weekly cadence, board-ready updates, KPI frameworks, and a data-driven culture that improves margin and growth while building capability in Global Delivery Centres and regional hubs.