PS Transformation & Operations Leader

Keyloop; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Keyloop is seeking a Senior PS Operations Director to act as the CDO's execution partner, driving operational performance and the Services 2.0 transformation. This senior role will own the operational engine of PS and guide strategic initiatives across governance, reporting, and delivery.

You will lead weekly and monthly performance cadence, manage the PS scorecard, and coordinate transformation milestones. This position emphasizes growth, efficiency, and cross-functional leadership.

Responsibilities

• CDO Execution Partner: Operations & Strategy
• Operate as the CDO's primary execution partner — translating strategic priorities into operational plans, owning delivery against them, and keeping the CDO informed and ahead of issues
• Own the PS operational rhythm: weekly and monthly performance reviews, scorecard management, initiative tracking, and exec reporting — ensuring the CDO has the right information at the right time, without having to chase it
• Lead the Services 2.0 transformation programme on behalf of the CDO — coordinating workstream owners, tracking milestones, resolving blockers, and maintaining momentum across all transformation initiatives
• Develop and maintain the PS scorecard and North Star metric framework; ensure targets are current, data is trusted, and progress is visible
• Prepare CDO-level content for board, investor, and executive audiences — including PS performance packs, transformation progress updates, and strategic proposals
• Act as a decision-making proxy for the CDO where appropriate — trusted to represent JW's position and priorities across the PS organisation
• Financial Performance & Commercial Discipline
• Own PS financial reporting in partnership with the PS Finance Business Partner

Job description

Keyloop is seeking a Senior PS Operations Director to act as the CDO's execution partner, driving operational performance and the Services 2.0 transformation. This senior role will own the operational engine of PS and guide strategic initiatives across governance, reporting, and delivery.

You will lead weekly and monthly performance cadence, manage the PS scorecard, and coordinate transformation milestones. This position emphasizes growth, efficiency, and cross-functional leadership.