Strategic Practice Operations Manager

BeyondHR; Dungannon; On-site; GBP 35,000 - 47,000; Full time

Job summary

Ardmore Medical Practice in Dungannon is seeking an experienced Practice Manager to lead day-to-day operations and strategic development for ~7,000 patients. You will oversee finance, HR, governance, patient services, premises, and IT, reporting to the GP Partners and driving high standards of care.

The role requires strong leadership, communication and budgeting skills, with knowledge of GMS/NICAF requirements and a proactive approach to service development and sustainability.

Qualifications

• GCSE English and Maths at Grade C/4 or above, or equivalent.
• Proficiency in Microsoft Word and Excel
• Experience in staff supervision or management
• Experience in financial administration, budgeting or accounts
• Excellent written and verbal communication skills

Responsibilities

• Oversee the daily running of the practice, develop and implement practice policies, prepare development plans and reports, and identify opportunities to improve services and operational efficiency.
• Manage and support administrative, reception and practice-employed nursing staff; coordinate recruitment, induction, training, staff rotas, appraisals and performance management; ensure compliance with employment legislation and good employment practices.
• Manage practice budgets, monitor income and expenditure, maintain accurate financial records, oversee payroll and payments, reconcile accounts, prepare financial reports and identify opportunities to maximise income and achieve value for money.
• Support the GP Partners with partnership administration, meetings and decision-making; monitor contractual and legislative changes; ensure the practice meets GMS and NICAF requirements.
• Coordinate clinical and organisational audits, support quality improvement initiatives, maintain risk management procedures, oversee health and safety, and coordinate adverse incidents follow-up.
• Oversee reception and patient-facing services, maintain confidentiality, manage the complaints procedure, monitor patient satisfaction and develop feedback systems.
• Ensure premises and equipment are safe and well maintained; coordinate IT systems, data protection, backups and disaster recovery; keep the website up to date.
• Provide regular management reports and updates to the GP Partners; communicate effectively with staff and external organisations; ensure timely action on audits and meetings.

Skills

Operations Management

Problem Solving

Leadership

Organisational skills

Education

Degree-level qualification or AMSPAR

Tools

EMIS web

Job description

Ardmore Medical Practice in Dungannon is seeking an experienced Practice Manager to lead day-to-day operations and strategic development for ~7,000 patients. You will oversee finance, HR, governance, patient services, premises, and IT, reporting to the GP Partners and driving high standards of care.

The role requires strong leadership, communication and budgeting skills, with knowledge of GMS/NICAF requirements and a proactive approach to service development and sustainability.