Strategic Portfolio Director: Network & Field Operations
Ericsson GmbH
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Job summary
Ericsson GmbH in Reading, United Kingdom, seeks a Portfolio Director for MSN Network Operations and Field Operations to own and evolve service descriptions, SLAs and pricing principles.
You will align offerings with EOE, MSDP and ANO roadmaps, support sales, and drive portfolio competitiveness through cross-functional initiatives and customer feedback.
The role requires 8+ years in managed services operations, strong technical and commercial acumen, and excellent communication at industry events.
Qualifications
- University degree in engineering or equivalent.
- 8+ years in managed services operations (network and/or field) or portfolio/product management.
- Strong technical and operational understanding of network and field operations.
Responsibilities
- Own and maintain the portfolio of MSN Network Operations and Field Operations services, including standard service descriptions, SLAs, value propositions and pricing principles.
- Identify new service opportunities and evolution needs in Network Operations and Field Operations based on customer requirements, operational feedback and market trends.
- Ensure offerings are aligned with EOE operating model, MSDP capabilities and ANO roadmap, in coordination with cross-functional teams.
- Support Sales and MSCOOs with portfolio content, positioning and bid support for Network Operations and Field Operations opportunities.
- Manage alignment with SA CNS on the complimentary Network Optimization scope offered alongside the MSN scope for service operations.
- Provide structured feedback from customers and delivery units into portfolio evolution plans and roadmap decisions.
- Contribute to marketing campaigns, communications and industry events.
Skills
Education
Job description
Ericsson GmbH in Reading, United Kingdom, seeks a Portfolio Director for MSN Network Operations and Field Operations to own and evolve service descriptions, SLAs and pricing principles.
You will align offerings with EOE, MSDP and ANO roadmaps, support sales, and drive portfolio competitiveness through cross-functional initiatives and customer feedback.
The role requires 8+ years in managed services operations, strong technical and commercial acumen, and excellent communication at industry events.
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