Service and FO Portfolio Director

Ericsson GmbH; Reading; On-site; GBP 120,000 - 180,000; Full time

Job summary

Ericsson GmbH in Reading, United Kingdom, seeks a Portfolio Director for MSN Network Operations and Field Operations to own and evolve service descriptions, SLAs and pricing principles.

You will align offerings with EOE, MSDP and ANO roadmaps, support sales, and drive portfolio competitiveness through cross-functional initiatives and customer feedback.

The role requires 8+ years in managed services operations, strong technical and commercial acumen, and excellent communication at industry events.

Qualifications

• University degree in engineering or equivalent.
• 8+ years in managed services operations (network and/or field) or portfolio/product management.
• Strong technical and operational understanding of network and field operations.

Responsibilities

• Own and maintain the portfolio of MSN Network Operations and Field Operations services, including standard service descriptions, SLAs, value propositions and pricing principles.
• Identify new service opportunities and evolution needs in Network Operations and Field Operations based on customer requirements, operational feedback and market trends.
• Ensure offerings are aligned with EOE operating model, MSDP capabilities and ANO roadmap, in coordination with cross-functional teams.
• Support Sales and MSCOOs with portfolio content, positioning and bid support for Network Operations and Field Operations opportunities.
• Manage alignment with SA CNS on the complimentary Network Optimization scope offered alongside the MSN scope for service operations.
• Provide structured feedback from customers and delivery units into portfolio evolution plans and roadmap decisions.
• Contribute to marketing campaigns, communications and industry events.

Skills

Strong technical and operational

Service design

Business and commercial acumen

Excellent communications

Education

University degree in engineering

Job description

Grow with us

The Service, Network & Field Operations Portfolio Director is responsible for the MSN portfolio section covering Network Operations and Field Operations services. The position ensures that these core managed services offerings are competitive, standardized, clearly documented and aligned with EOE, MSDP and ANO capabilities and SA MSN delivery practices.

Role Responsibilities

• Own and maintain the portfolio of MSN Network Operations and Field Operations services, including standard service descriptions, SLAs, value propositions and pricing principles.
• Identify new service opportunities and evolution needs in Network Operations and Field Operations based on customer requirements, operational feedback and market trends.
• Ensure that Network Operations and Field Operations offerings are aligned with EOE operating model, MSDP capabilities and ANO roadmap, in coordination with BPD Capabilities Development and AI Innovation.
• Support MA/CU Sales and MSCOOs with portfolio content, positioning and bid support for Network Operations and Field Operations opportunities.
• Manage alignment with SA CNS on the complimentary Network Optimization scope offered alongside the MSN scope for service operations.
• Provide structured feedback from customers and delivery units into portfolio evolution plans and roadmap decisions.
• Contribute to marketing campaigns, communications and industry events.

Join our Team

Role Authority

• Propose and recommend service definitions and changes within Network and Field Operations portfolio to BPD and SA MSN governance.
• Access relevant customer, operational and financial data necessary to manage and evolve the portfolio.
• Initiate cross-functional initiatives to improve Network and Field Operations portfolio competitiveness.

Required, Skills, Experience and Qualifications

• Education – University degree in engineering or equivalent.
• Experience – Typically 8+ years in managed services operations (network and/or field), service design or portfolio/product management.
• Skills – Strong technical and operational understanding of network and field operations; service design; business and commercial acumen. Excellent communications skills including at industry events and with industry executives and analysts.

Preferred Skills and Experience

• A good demonstrated working knowledge of the Ericsson Operations Engine
• Knowledge of the BCSS business development process for Product Management
• Knowledge of the Ericsson sales process
• Adept at using AI for workplace productivity

Behaviours and Competencies

• Structured thinking and ability to influence change
• Strong collaboration and leading by example
• Customer and value focused
• Integrity and resilience
• Able to bridge technical and commercial perspectives
• Innovative and entrepreneurial

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Kingdom (GB) || Reading