Strategic Portfolio Director, Network & Field Operations

Ericsson GmbH; Reading; Hybrid; GBP 120,000 - 155,000; Full time

Job summary

Ericsson is seeking a Service, Network & Field Operations Portfolio Director to own and maintain the MSN Network Operations and Field Operations services portfolio, including descriptions, SLAs, value propositions and pricing principles. You will identify market opportunities, ensure alignment with operating models and coordinates with stakeholders across sales, delivery and governance.

The role emphasizes leadership, strategy, and cross-functional collaboration.

Qualifications

• Education – University degree in engineering or equivalent.
• Experience – Typically 8+ years in managed services operations (network and/or field), service design or portfolio/product management.
• Skills – Strong technical and operational understanding of network and field operations; service design; business and commercial acumen.

Responsibilities

• Own and maintain the portfolio of MSN Network Operations and Field Operations services, including standard service descriptions, SLAs, value propositions and pricing principles.
• Identify new service opportunities and evolution needs in Network Operations and Field Operations based on customer requirements, operational feedback and market trends.
• Ensure that Network Operations and Field Operations offerings are aligned with EOE operating model, MSDP capabilities and ANO roadmap, in coordination with BPD Capabilities Development and AI Innovation.
• Support MA/CU Sales and MSCOOs with portfolio content, positioning and bid support for Network Operations and Field Operations opportunities.
• Manage alignment with SA CNS on the complimentary Network Optimization scope offered alongside the MSN scope for service operations.
• Provide structured feedback from customers and delivery units into portfolio evolution plans and roadmap decisions.
• Contribute to marketing campaigns, communications and industry events.

Skills

Technical understanding

Operational understanding

Service design

Business acumen

Communication skills

Education

University degree in engineering or equivalent

Tools

Ericsson Operations Engine

Job description

Ericsson is seeking a Service, Network & Field Operations Portfolio Director to own and maintain the MSN Network Operations and Field Operations services portfolio, including descriptions, SLAs, value propositions and pricing principles. You will identify market opportunities, ensure alignment with operating models and coordinates with stakeholders across sales, delivery and governance.

The role emphasizes leadership, strategy, and cross-functional collaboration.