Strategic Personalisation Manager - Hybrid Role

Nationwide Group; Swindon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Nationwide is looking for a Manager in the Personalisation Strategy team to translate strategy into tangible customer experiences, with a focus on Business Banking and deeper member engagement.

You will apply customer insight, data and performance metrics to identify opportunities, shape roadmaps, and drive cross-functional delivery across digital, service and branch touchpoints, turning initiatives into measurable improvements while leveraging our hybrid working model across the UK.

Responsibilities

• Translate personalisation ambition into tangible customer experiences, with a focus on Business Banking.
• Collaborate across Nationwide to turn opportunities into reality and deliver measurable improvements.

Job description

Nationwide is looking for a Manager in the Personalisation Strategy team to translate strategy into tangible customer experiences, with a focus on Business Banking and deeper member engagement.

You will apply customer insight, data and performance metrics to identify opportunities, shape roadmaps, and drive cross-functional delivery across digital, service and branch touchpoints, turning initiatives into measurable improvements while leveraging our hybrid working model across the UK.