Manager, Personalisation Strategy

Nationwide; Swindon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Nationwide is looking for a Manager in the Personalisation Strategy team to translate strategy into tangible customer experiences, with a focus on Business Banking and deeper member engagement.

You will apply customer insight, data and performance metrics to identify opportunities, shape roadmaps, and drive cross-functional delivery across digital, service and branch touchpoints, turning initiatives into measurable improvements while leveraging our hybrid working model across the UK.

Responsibilities

• Translate personalisation ambition into tangible customer experiences, with a focus on Business Banking.
• Collaborate across Nationwide to turn opportunities into reality and deliver measurable improvements.

Job description

We’re transforming how we use personalisation to create more relevant, timely and valuable experiences for our customers, using data and insight to better understand what customers need and how we can help.

As a Manager in our Personalisation Strategy team, you’ll play a leading role in shaping and delivering personalisation for our customers. You’ll turn our strategy into action, identifying opportunities to improve customer experiences and working across the business to bring them to life.

You’ll help us extend personalisation beyond traditional marketing communications into digital, service and colleague-led experiences, ensuring we consider the whole customer journey and deliver measurable benefits for our customers and Nationwide

This is an exciting role within our Personalisation team, helping to shape how Nationwide builds deeper relationships with customers through more relevant, timely and individually personalised experiences.

Working within the Personalisation Strategy team, you’ll be responsible for translating our personalisation ambition into tangible customer experiences, with a particular focus on Business Banking. You’ll combine customer insight, data and performance with strategic thinking to identify where personalisation can make the biggest difference and work with teams across Nationwide to turn those opportunities into reality.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.