Strategic Performance & Insight Partner

Service Care Solutions Ltd; Birmingham; Hybrid; GBP 54,000 - 59,000; Full time

Job summary

Service Care Solutions Ltd is seeking an experienced Performance and Insight Business Partner to join a leading housing organisation. You will provide high-quality performance reporting, research and insight that supports strategic decision-making, service improvement and operational excellence.

In this hybrid role, you will work with stakeholders to translate complex data into clear recommendations for senior leaders, boards and committees, delivering dashboards, scorecards and management

Qualifications

• Experience translating complex data into clear recommendations.
• Experience leading qualitative and quantitative research.
• Experience leading customer research and data projects.
• Ability to work with ICT teams and data-related projects.
• Strong dashboard and management report development.
• Advanced Excel skills and Power BI experience.

Responsibilities

• Leading the development and delivery of performance reports, dashboards, scorecards and executive briefings
• Analysing performance against targets, trends and sector benchmarks
• Identifying emerging risks, opportunities and areas requiring management attention
• Translating complex quantitative and qualitative information into accessible and actionable insight
• Providing evidence-based recommendations that support strategic and operational decision-making
• Working with service leads and data owners to develop meaningful performance indicators
• Leading customer research, analytical and data-related projects
• Managing relationships with external partners and account managers
• Keeping projects on track, both with and without dedicated project management support
• Supporting regulatory and statutory reporting, ensuring evidence is accurate and deadlines are met
• Validating and quality-assuring performance information
• Working with data owners and data-quality colleagues to improve the accuracy and integrity of organisational data
• Representing Performance and Insight within organisation-wide projects
• Supporting service improvement and research projects across the organisation

Skills

Performance reporting

Data analysis

Research

Dashboards

Power BI

Excel

Stakeholder engagement

Presentation skills

Data quality

Regulatory reporting

Project coordination

Communication skills

Education

Relevant qualification in data analysis / statistics

Tools

Power BI

Excel

Data-visualisation tools

Job description

Service Care Solutions Ltd is seeking an experienced Performance and Insight Business Partner to join a leading housing organisation. You will provide high-quality performance reporting, research and insight that supports strategic decision-making, service improvement and operational excellence.

In this hybrid role, you will work with stakeholders to translate complex data into clear recommendations for senior leaders, boards and committees, delivering dashboards, scorecards and management