Performance and Insight Business Partner

Service Care Solutions Ltd; Birmingham; Hybrid; GBP 54,000 - 59,000; Full time

Job summary

Service Care Solutions Ltd is seeking an experienced Performance and Insight Business Partner to join a leading housing organisation. You will provide high-quality performance reporting, research and insight that supports strategic decision-making, service improvement and operational excellence.

In this hybrid role, you will work with stakeholders to translate complex data into clear recommendations for senior leaders, boards and committees, delivering dashboards, scorecards and management

Qualifications

• Experience translating complex data into clear recommendations.
• Experience leading qualitative and quantitative research.
• Experience leading customer research and data projects.
• Ability to work with ICT teams and data-related projects.
• Strong dashboard and management report development.
• Advanced Excel skills and Power BI experience.

Responsibilities

• Leading the development and delivery of performance reports, dashboards, scorecards and executive briefings
• Analysing performance against targets, trends and sector benchmarks
• Identifying emerging risks, opportunities and areas requiring management attention
• Translating complex quantitative and qualitative information into accessible and actionable insight
• Providing evidence-based recommendations that support strategic and operational decision-making
• Working with service leads and data owners to develop meaningful performance indicators
• Leading customer research, analytical and data-related projects
• Managing relationships with external partners and account managers
• Keeping projects on track, both with and without dedicated project management support
• Supporting regulatory and statutory reporting, ensuring evidence is accurate and deadlines are met
• Validating and quality-assuring performance information
• Working with data owners and data-quality colleagues to improve the accuracy and integrity of organisational data
• Representing Performance and Insight within organisation-wide projects
• Supporting service improvement and research projects across the organisation

Skills

Performance reporting

Data analysis

Research

Dashboards

Power BI

Excel

Stakeholder engagement

Presentation skills

Data quality

Regulatory reporting

Project coordination

Communication skills

Education

Relevant qualification in data analysis / statistics

Tools

Power BI

Excel

Data-visualisation tools

Job description

Performance and Insight Business Partner

Salary: £56,385 per annum Contract: 6-month fixed-term contract, until March 2027 Hours: 37 hours per week, Monday to Friday Working arrangement: Hybrid, with approximately two days per week in the office Permanent opportunity: There is potential for the position to become permanent

An excellent opportunity has arisen for an experienced Performance and Insight Business Partner to join a leading housing organisation. You will provide high-quality performance reporting, research and insight that supports strategic decision-making, service improvement and operational excellence.

The Role

As Performance and Insight Business Partner, you will work closely with stakeholders across the organisation to understand their performance reporting, research and insight requirements. You will translate complex data and research findings into clear, practical recommendations for operational teams, senior leaders, Board members and committees.

Key responsibilities will include:

• Leading the development and delivery of performance reports, dashboards, scorecards and executive briefings
• Analysing performance against targets, trends and sector benchmarks
• Identifying emerging risks, opportunities and areas requiring management attention
• Translating complex quantitative and qualitative information into accessible and actionable insight
• Providing evidence-based recommendations that support strategic and operational decision-making
• Working with service leads and data owners to develop meaningful performance indicators
• Leading customer research, analytical and data-related projects
• Managing relationships with external partners and account managers
• Keeping projects on track, both with and without dedicated project management support
• Supporting regulatory and statutory reporting, ensuring evidence is accurate and deadlines are met
• Validating and quality-assuring performance information
• Working with data owners and data-quality colleagues to improve the accuracy and integrity of organisational data
• Representing Performance and Insight within organisation-wide projects
• Supporting service improvement and research projects across the organisation

The Candidate

The successful candidate will have substantial experience within performance reporting, business intelligence, data analysis, research or a closely related discipline. You will also demonstrate:

• Experience of translating complex data and technical concepts into clear recommendations
• Experience of undertaking and managing both qualitative and quantitative research
• Experience of leading customer research, data or analytical projects
• Confidence working with technology, ICT teams and data-related projects
• Strong experience of developing dashboards, scorecards, performance frameworks and management reports
• The ability to analyse trends, explain performance variations and identify emerging risks
• Experience of managing relationships with external partners, suppliers or account managers
• The ability to coordinate projects and keep delivery on track
• Confidence influencing, advising and constructively challenging senior stakeholders
• Excellent analytical and problem-solving skills
• Strong written, verbal and presentation skills
• Advanced Microsoft Excel skills
• Experience using reporting and data-visualisation tools
• Power BI experience is highly desirable
• A good understanding of data quality, confidentiality and responsible information management
• Knowledge of strategic planning, corporate governance, risk management and regulatory reporting
• Excellent organisational skills with the ability to manage competing priorities and reporting deadlines
• A relevant qualification or equivalent practical experience in data analysis, business intelligence, statistics or performance management
• Experience delivering high-quality services within a customer-focused environment
• Knowledge of the social housing sector and its regulatory environment would be beneficial but is not essential.

The Package

£56,385 annual salary 6-month fixed-term contract until March 2027 Potential opportunity to become permanent 37 hours per week, Monday to Friday Hybrid working with approximately two office days per week Opportunity to influence strategic decisions and organisational improvement