Performance And Insight Business Partner

Niyaa People Ltd; Chelmsley Wood; On-site; GBP 56,000 - 64,000; Full time

Benefits offered by this job

Salary £56,000 per annum

Fixed-term contract until March 2027

Job summary

Niyaa People Ltd is seeking a seasoned Performance & Insight Business Partner to shape performance and decision-making across a Housing Association on a fixed-term contract to March 2027. You will translate complex data and customer research into actionable insights, guide strategic choices and drive improvement through dashboards and reports.

You will work with senior stakeholders, manage projects, and develop KPIs with service leads, while coordinating regulatory reporting and collaborating

Qualifications

• Substantial experience in performance reporting, business intelligence, data analysis, insight or a closely related discipline.
• Experience of both qualitative and quantitative research, ideally including customer research.
• Ability to translate complex data, performance information and technical concepts into clear recommendations.
• Demonstrable experience of influencing, advising and constructively challenging senior leaders and stakeholders.
• Experience developing and maintaining performance frameworks, scorecards, dashboards or management reports.
• Confidence with technology and the ability to work with ICT and manage data-related projects.
• Experience managing relationships with external partners and account managers, ensuring projects are delivered effectively and to deadline.
• Excellent analytical and problem-solving skills, with strong accuracy and attention to detail.
• Strong written and verbal communication skills, including presenting performance information to senior leaders and non-technical audiences.
• Strong working knowledge of Microsoft Excel; Power BI experience is highly desirable.

Responsibilities

• Developing and delivering performance reports, dashboards, scorecards and briefings for colleagues, senior leaders, Board and committee members.
• Analyzing performance against targets, trends and benchmarks, explaining material variation and identifying risks and opportunities.
• Translating complex data into clear recommendations that support strategic and operational decision-making.
• Leading and supporting customer research projects, including qualitative and quantitative approaches.
• Working with service leads and data owners to develop meaningful KPIs that support priorities.
• Supporting regulatory and statutory reporting by coordinating evidence and meeting deadlines.
• Collaborating with ICT and internal teams to manage data and technology-related projects.
• Managing relationships with external partners and account managers to keep projects on track.

Job description

Join a well-established Housing Association in a key role that will help shape performance, insight and decision-making across the organisation, on a fixed-term contract until March 2027. This Performance & Insight Business Partner position offers the chance to work closely with senior stakeholders, using data, research and insight to support strategic decision-making and continuous improvement across the organisation.

You’ll be translating complex performance information, customer research and data into clear, meaningful insight that can influence decision-making and improve services for customers.

This is a rewarding role for someone who enjoys working with data and technology, whilst also being confident building relationships, challenging stakeholders and managing projects.

We’d love to hear from anyone with a background as a Performance & Insight Business Partner, Performance Manager, Performance Analyst, Business Intelligence Analyst, Insight Manager, Data Analyst, or experience in performance management, business intelligence, data analysis or customer research in a similar setting, especially if you’re confident working with both qualitative and quantitative data and enjoy using insight to drive improvement.

As a Performance & Insight Business Partner, you will be:

• Developing and delivering performance reports, dashboards, scorecards and briefings for colleagues, senior leaders, Board and committee members
• Analysing performance against targets, trends and benchmarks, explaining material variation and identifying emerging risks, opportunities and areas requiring management attention
• Translating complex data, performance information and customer research findings into clear recommendations that support strategic and operational decision-making
• Leading and supporting customer research projects, including both qualitative and quantitative research
• Working with service leads and data owners to develop and maintain meaningful KPIs that support organisational priorities and continuous improvement
• Supporting regulatory and statutory reporting by coordinating accurate evidence and meeting submission and publication deadlines
• Working closely with ICT and internal teams to manage data and technology-related projects
• Managing relationships with external partners and account managers, keeping projects on track both with and without dedicated project management support

I’d love to speak to anyone who has:

• Substantial experience in performance reporting, business intelligence, data analysis, insight or a closely related discipline
• Experience of both qualitative and quantitative research, ideally including customer research
• The ability to translate complex data, performance information and technical concepts into clear recommendations
• Demonstrable experience of influencing, advising and constructively challenging senior leaders and stakeholders
• Experience developing and maintaining performance frameworks, scorecards, dashboards or management reports
• Confidence with technology and the ability to work with ICT and manage data-related projects
• Experience managing relationships with external partners and account managers, ensuring projects are delivered effectively and to deadline
• Excellent analytical and problem-solving skills, with strong attention to accuracy and detail
• Strong written and verbal communication skills, including the ability to present performance information to senior leaders and non-technical audiences
• Strong working knowledge of Microsoft Excel and reporting/data visualisation tools; Power BI experience is highly desirable

Key requirements for this Performance & Insight Business Partner role:

• A maximum one-month notice period, with the successful candidate required to start as soon as possible and hit the ground running
• Proven experience in performance reporting, business intelligence, data analysis, insight or a related discipline
• Experience managing data, research or analytical projects
• Experience working with and influencing senior stakeholders
• A relevant qualification or equivalent practical experience in data analysis, business intelligence, statistics, performance management or a related subject
• Knowledge of the social housing operating and regulatory context is desirable but not essential

The role is offering the following benefits:

• £56,000 per annum
• Fixed-term contract until March 2027
• The opportunity to work closely with senior leaders and influence strategic and operational decision-making
• A varied role combining performance, insight, customer research, data and project delivery
• The opportunity to contribute directly to service improvement and better outcomes for customers
• A supportive organisation focused on innovation, learning and continuous improvement

This role is offering a salary of £56,000 per annum.

Travel & Location

This role is based in Solihullworking for a well-established Housing Association with around 30,000 homes across the region.

The organisation operates across a range of communities throughout the West Midlands, with the role providing the opportunity to work with stakeholders across the wider organisation. Further details around the specific location and working arrangements will be discussed as part of the recruitment process.