Client Experience & Operations Analyst

Fairygodboss; City of Edinburgh; On-site; GBP 35,000 - 52,000; Full time

Job summary

J.P. Morgan is a global financial services leader seeking a Client Service Delivery Analyst to support service center operations, resolving client inquiries and processing transactions while applying product knowledge to enhance client relationships.

The role emphasizes planning, digital literacy, and process automation, with collaboration across internal stakeholders and a focus on mitigating fraud risk as part of daily responsibilities.

Qualifications

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsibilities

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Skills

Customer service

Transaction processing

Troubleshooting

Stakeholder management

Problem solving

Digital literacy

Process automation

Change management

Fraud prevention

Job description

J.P. Morgan is a global financial services leader seeking a Client Service Delivery Analyst to support service center operations, resolving client inquiries and processing transactions while applying product knowledge to enhance client relationships.

The role emphasizes planning, digital literacy, and process automation, with collaboration across internal stakeholders and a focus on mitigating fraud risk as part of daily responsibilities.