VP, Digital & Design Product – Payments Continuity

JPMorgan Chase & Co.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a product professional to lead incident response, release coordination, and change management within the Payments - Digital and Design Product team.

You will safeguard client experiences and drive operational stability in a fast-paced, matrixed environment. You will collaborate with cross-functional teams to apply AI-enabled tools and automation, improve incident handling, and report on reliability metrics, risk posture, and client impact,

Qualifications

• Years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end-to-end process.
• Familiarity with AI-enabled tools and ability to utilize technology to support operational processes and decision-making.
• Knowledge of payments, risk and security.
• Self-starter who thrives in a fast paced, collaborative, and cross functional environment.
• Excessive attention to detail and ability to work independently.
• Critical thinker with strong problem-solving skills.
• Strong relationship management skills with the ability to quickly build trust and rapport with excellent communication and presentation skills.
• Excellent organizational, multitasking, and prioritizing skills.

Responsibilities

• Supports the incident management function by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact and uphold operational stability
• Supports release and change management activities to help enable smooth deployments and controlled changes while minimizing risk
• Leverages AI-enabled tools, automation platforms, and copilots to enhance incident response, communication, client impact analysis, and reporting efficiency; proactively identifies opportunities to apply technology for process improvement
• Demonstrates curiosity, adaptability, and comfort with new tools; fosters a culture of experimentation and continuous improvement, encouraging the team to explore and adopt innovative solutions
• Facilitates clear and timely communication during incidents, releases, and changes, ensuring stakeholders are informed and aligned
• Builds and tracks key success metrics for incident, release, and change management, including response times, client impacts, risk posture, and reliability
• Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified
• Instills a security-first mindset through coaching and mentorship; identifies and encourages areas for growth and improvement throughout the team
• Invests in relationships and improves collaboration with a "one team" mentality; recognizes successes and takes action on opportunities for improvement

Skills

Product management

Agile / SDLC

Data analytics

AI-enabled tools

Cross-functional teamwork

Stakeholder communication

Tools

Automation platforms

Job description

JPMorgan Chase & Co. in the United Kingdom is seeking a product professional to lead incident response, release coordination, and change management within the Payments - Digital and Design Product team.

You will safeguard client experiences and drive operational stability in a fast-paced, matrixed environment. You will collaborate with cross-functional teams to apply AI-enabled tools and automation, improve incident handling, and report on reliability metrics, risk posture, and client impact,