Strategic Partnerships Lead for Ecological Solutions

Veolia; Stafford; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual performance bonus

Company car or car allowance

25 days annual leave

Company pension scheme

Volunteer day per year

Training and development opportunities

Job summary

Veolia seeks a Strategic Partnership Manager to build and sustain long-term customer relationships, driving multi-term retention and innovative ecological solutions. You will strategically manage journeys for major brand customers, embedding Veolia through collaborative opportunities that enhance value and profitability.

As a bridge between Veolia and customers, you will lead and mentor teams, ensuring renewal targets are met with decisive leadership, while leveraging negotiation and commercial

Qualifications

• Essential: Accountability, autonomy, target-driven mindset, contract management experience, data literacy and analytical skills.
• Understanding of business finance and strong negotiation abilities.
• Proven leadership and cross-functional team management experience.
• Proficient in project management and data platforms such as Power BI.

Responsibilities

• The purpose of this role is to build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
• Strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership.
• Building a long term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term.
• The SPM acts as a bridge between Veolia and the customer, and in doing so increasing customer lifecycle value by adding value, providing solutions and building trust.
• The SPM will lead and nurture their team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose.
• Responsible for ensuring the contractual renewal targets are met through decisive leadership a passion for customers, and an innovative and customer focused mindset; driving best in class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.

Skills

Accountability

Autonomy

Target achievement

Contract management

Data literacy

Analytical skills

Finance knowledge

Negotiation

Project management

Data platforms

Business acumen

Leadership

Commercial acumen

Tools

Power BI

Job description

Veolia seeks a Strategic Partnership Manager to build and sustain long-term customer relationships, driving multi-term retention and innovative ecological solutions. You will strategically manage journeys for major brand customers, embedding Veolia through collaborative opportunities that enhance value and profitability.

As a bridge between Veolia and customers, you will lead and mentor teams, ensuring renewal targets are met with decisive leadership, while leveraging negotiation and commercial