Strategic Partnership Manager

Veolia; Stafford; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Annual performance bonus

Company car or car allowance

25 days annual leave

Company pension scheme

Volunteer day per year

Training and development opportunities

Job summary

Veolia seeks a Strategic Partnership Manager to build and sustain long-term customer relationships, driving multi-term retention and innovative ecological solutions. You will strategically manage journeys for major brand customers, embedding Veolia through collaborative opportunities that enhance value and profitability.

As a bridge between Veolia and customers, you will lead and mentor teams, ensuring renewal targets are met with decisive leadership, while leveraging negotiation and commercial

Qualifications

• Essential: Accountability, autonomy, target-driven mindset, contract management experience, data literacy and analytical skills.
• Understanding of business finance and strong negotiation abilities.
• Proven leadership and cross-functional team management experience.
• Proficient in project management and data platforms such as Power BI.

Responsibilities

• The purpose of this role is to build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
• Strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership.
• Building a long term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term.
• The SPM acts as a bridge between Veolia and the customer, and in doing so increasing customer lifecycle value by adding value, providing solutions and building trust.
• The SPM will lead and nurture their team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose.
• Responsible for ensuring the contractual renewal targets are met through decisive leadership a passion for customers, and an innovative and customer focused mindset; driving best in class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.

Skills

Accountability

Autonomy

Target achievement

Contract management

Data literacy

Analytical skills

Finance knowledge

Negotiation

Project management

Data platforms

Business acumen

Leadership

Commercial acumen

Tools

Power BI

Job description

Strategic Partnership Manager

Salary: Competitive plus bonus, company car/cash allowance and pension

Hours: Full time, Monday to Friday - 40 hours per week

Location: Kingswood, Cannock / Hybrid

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an annual performance bonus
• Option to choose from a company car or car allowance
• 25 days of annual leave
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• The purpose of this role is to build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
• Strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership.
• Building a long term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term.
• The SPM acts as a bridge between Veolia and the customer, and in doing so increasing customer lifecycle value by adding value, providing solutions and building trust.
• The SPM will lead and nurture their team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose.
• Responsible for ensuring the contractual renewal targets are met through decisive leadership a passion for customers, and an innovative and customer focused mindset; driving best in class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.
• Complete internal contract review meetings at internal Director and Investco / EXCO level and ensure all elements of the contract are delivered in line with client expectations.

What we’re looking for;

Essential:

• Sense of personal accountability; resilient and solutions oriented.
• To be able to work with a high level of autonomy.
• Ability to meet targets and deadlines.
• Understanding of contract management and the evolution and negotiation of the contractual agreement
• Computer and data literate.
• Good analytical skills, identifying challenges and trends to provide long term strategic insights and solutions
• Good working knowledge of business finance
• High level of influencing and negotiation skills
• Proficient in multiple project management
• Use of common data platforms (Google / MS Power BI / etc.)
• Business Acumen
• Proven leadership skills, leading cross-functional teams.
• High levels of commercial acumen.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.