Operational Excellence Lead

SmartRecruiters, Inc.; Nottingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension

Healthcare (Bupa)

Sharesave scheme

25 days annual leave

Job summary

Experian is a global data and technology company seeking an experienced Operational Excellence Leader to drive enterprise-wide change and improve customer experiences.

You will partner with senior leadership to shape and deliver portfolios of strategic transformation plans, spanning customer journeys, operating models, and technology. This is a high-impact role with a focus on sustained business benefits.

Qualifications

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.

Responsibilities

• Lead enterprise-wide transformation programmes aligned with strategic priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Deliver large-scale transformation programmes spanning customer journeys, operating models, processes, technology and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver Lean projects from diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Act as an internal consultant providing expert guidance on complex challenges.

Skills

Lean Six Sigma Black Belt

Operational Excellence

Continuous Improvement

Stakeholder influence

Storytelling

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Are you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact?

We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business.

What you'll do

You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.

• Lead the roadmap, aligning transformation activity with strategic our priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Be an internal consultant, providing expert guidance on complex challenges.
• Influence and engage partners at all levels, building understanding across multiple teams.

Qualifications

What we're looking for

We're interested in people who bring a blend of strategic thinking, operational excellence expertise, and leadership capability.

You'll have:

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affine… If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together