Operational Excellence Lead

Experian Information Solutions, Inc.; Nottingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Bupa healthcare

Sharesave Scheme

25 days annual leave

Job summary

Experian Information Solutions, Inc. is seeking an experienced Operational Excellence Leader to guide enterprise-wide change, shaping strategy and delivering measurable customer and business impact across functions.

You'll lead large transformation programmes, build compelling business cases, champion automation and AI-enabled improvements, and embed governance and continuous improvement across the organisation. This role offers hybrid working with 40% office-based presence.

Qualifications

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.

Responsibilities

• Lead the roadmap, aligning transformation activity with strategic priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Be an internal consultant, providing expert guidance on complex challenges.

Skills

Lean Six Sigma Black Belt

Change leadership

Strategic thinking

Storytelling

Automation & AI

Operational excellence

Project management

Job description

You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.

• Lead the roadmap, aligning transformation activity with strategic our priorities.
• Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
• Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
• Build compelling business cases and secure sponsorship from senior partners.
• Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
• Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
• Establish governance, controls, and process ownership to ensure sustainable outcomes.
• Be an internal consultant, providing expert guidance on complex challenges.
  Are you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact?

We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business., We're interested in people who bring a blend of strategic thinking, operational excellence expertise, and leadership capability.

You'll have:

• Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
• Experience in Operational Excellence, Business Transformation, Continuous Improvement.
• Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
• Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
• Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.
  Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
  Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.