Strategic NHS Key Accounts Lead

Henry Schein; Gillingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Life Insurance

Cycle to Work scheme

Subsidised gym membership

Health & Wellbeing Apps

Employee discounts

Hybrid, flexible working culture

25 days holiday plus buy up to 5 days

Job summary

Henry Schein is seeking a Key Account Manager to develop and maintain relationships across NHS and healthcare accounts in the UK. You will align customer needs with compliant, commercially attractive solutions and deliver account plans with internal stakeholders to drive sustainable growth.

The role requires deep NHS knowledge, strategic planning, and the ability to manage multiple accounts while travelling across the UK and visiting Henry Schein offices as required.

Qualifications

• Proven track record in strategic/key account management within healthcare
• Strong knowledge of NHS structure, procurement and stakeholder engagement
• Ability to uncover opportunities, build long‑term relationships, and drive value‑based selling
• Excellent planning, reporting, and numerical analysis skills
• Commercial acumen with experience managing budgets and delivering against targets
• Skilled in project management, problem‑solving, and risk mitigation
• Confident communicator and collaborator across internal and external teams
• Highly motivated, results‑driven, and able to work independently or as part of a team
• Strong negotiation skills, with ability to follow‑through on customer contracts
• Ability to multitask and manage more than one customer account
• Proven results of delivering customer solutions and meeting sales goals

Responsibilities

• Build in-depth knowledge of key NHS customers, identifying commercial opportunities through data and insight.
• Develop and manage long‑term relationships across Trusts, ICBs, and healthcare frameworks.
• Understand NHS/private healthcare market trends, drivers, and emerging needs.
• Create and execute joint plans with wider Henry Schein business teams to maximise account potential.
• Deliver regular reporting, performance reviews, and customer‑facing updates.
• Monitor contractual obligations, identifying and mitigating risks and unlocking new value.
• Engage key decision‑makers and influencers across accounts to strengthen multi‑level relationships.
• Contribute to strategic account planning and delivery of business objectives.
• Maintain accurate CRM records and deliver monthly activity summaries and pipeline forecasts.
• Represent Henry Schein at relevant industry events, exhibitions, and networking opportunities.

Skills

Strategic account management

NHS structure & procurement

Value-based selling

Planning & reporting

Numerical analysis

Budget management

Project management

Stakeholder engagement

Negotiation skills

Multi-account management

Independent work & teamwork

Meeting sales targets

Education

Degree in Business, Healthcare or related discipline

Job description

Henry Schein is seeking a Key Account Manager to develop and maintain relationships across NHS and healthcare accounts in the UK. You will align customer needs with compliant, commercially attractive solutions and deliver account plans with internal stakeholders to drive sustainable growth.

The role requires deep NHS knowledge, strategic planning, and the ability to manage multiple accounts while travelling across the UK and visiting Henry Schein offices as required.