Strategic Customer Success Lead - Digital-First Growth

Henry Schein One group; United Kingdom; Teletrabalho; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

Henry Schein One UK is seeking a proactive Customer Success professional to drive outcomes for managed and pooled accounts, delivering digital-first experiences that scale across our dental SaaS platform.

You will mentor customers, run strategic business reviews, and use data to demonstrate value, while partnering with Sales and Product to identify retention and expansion opportunities. A strong CS background and tool familiarity are essential.

Qualificações

• Experience driving customer retention and growth opportunities.
• Strong understanding of GRR and NRR metrics.
• Ability to translate data into actionable customer outcomes.
• Proven track record delivering digital-first customer programs.
• Familiarity with common CS tools and dashboards.

Responsabilidades

• Drive customer outcomes across managed and pooled accounts.
• Scale digital-first success experiences (webinars, programs).
• Lead strategic reviews and demonstrate value with data.
• Monitor customer health and implement retention strategies.
• Collaborate with Sales and Product to identify opportunities.
• Advocate for customers and provide feedback to product teams.

Conhecimentos

Commercial mindset

Retention growth

CS metrics

Data-driven

Digital engagement

CRM platforms

Ferramentas

HubSpot

Salesforce

Gainsight

ChurnZero

Descrição da oferta de emprego

Henry Schein One UK is seeking a proactive Customer Success professional to drive outcomes for managed and pooled accounts, delivering digital-first experiences that scale across our dental SaaS platform.

You will mentor customers, run strategic business reviews, and use data to demonstrate value, while partnering with Sales and Product to identify retention and expansion opportunities. A strong CS background and tool familiarity are essential.