Strategic NHS Key Account Manager

Henry Schein; England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Life Insurance

Cycle to Work scheme

Hybrid, flexible working culture

Subsidised gym membership

Health & Wellbeing apps

Employee discounts

Holiday buy-up

Job summary

Henry Schein is seeking a Key Account Manager to develop and maintain strong NHS and healthcare account relationships, driving growth and long-term retention. You will align customer needs with compliant, attractive solutions and collaborate with internal teams to deliver strategic account plans.

The role requires deep NHS knowledge, procurement insight, and a proactive, results-driven approach to uncover opportunities and manage multi-level relationships across Trusts, ICBs, and frameworks.

Qualifications

• Proven track record in strategic/key account management within healthcare.
• Strong knowledge of NHS structure, procurement and stakeholder engagement.
• Ability to uncover opportunities, build long-term relationships, and drive value-based selling.
• Excellent planning, reporting, and numerical analysis skills.
• Commercial acumen with experience managing budgets and delivering against targets.
• Skilled in project management, problem-solving, and risk mitigation.
• Confident communicator and collaborator across internal and external teams.
• Highly motivated, results-driven, and able to work independently or as part of a team.
• Strong negotiation skills, with ability to follow-through on customer contracts.
• Ability to multitask and manage more than one customer account.
• Proven results of delivering customer solutions and meeting sales goals.

Responsibilities

• Build in-depth knowledge of key NHS customers, identifying commercial opportunities through data and insight.
• Develop and manage long-term relationships across Trusts, ICBs, and healthcare frameworks.
• Understand NHS/private healthcare market trends, drivers, and emerging needs.
• Create and execute joint plans with wider Henry Schein business teams to maximise account potential.
• Deliver regular reporting, performance reviews, and customer-facing updates.
• Monitor contractual obligations, identifying and mitigating risks and unlocking new value.
• Engage key decision-makers and influencers across accounts to strengthen multi-level relationships.
• Contribute to strategic account planning and delivery of business objectives.
• Maintain accurate CRM records and deliver monthly activity summaries and pipeline forecasts.
• Represent Henry Schein at relevant industry events, exhibitions, and networking opportunities.

Skills

Strategic account management

NHS stakeholder engagement

Value-based selling

Planning & reporting

Budget management

Project management

Negotiation skills

Multi-account management

Independent working

Team collaboration

Education

Bachelor’s degree in Business, Healthcare or related discipline

Job description

Henry Schein is seeking a Key Account Manager to develop and maintain strong NHS and healthcare account relationships, driving growth and long-term retention. You will align customer needs with compliant, attractive solutions and collaborate with internal teams to deliver strategic account plans.

The role requires deep NHS knowledge, procurement insight, and a proactive, results-driven approach to uncover opportunities and manage multi-level relationships across Trusts, ICBs, and frameworks.