Strategic Leader, Final Mile Performance & Insight

Evri; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

Evri is seeking a Senior Head of Final Mile Performance & Insight to lead a high-impact team focused on performance management and service quality across the national courier network. This senior role demands strong operational leadership, with responsibilities including overseeing performance standards, turning data into clear action plans, and driving a risk-based performance framework. Ideal candidates will have a background in Final Mile operations or similar environments, capable of engaging with executive leadership while focusing on operational outcomes.

Qualifications

• Strong operational leadership experience in a relevant field.
• Ability to translate complex data into actionable insights.
• Experience with performance management and service quality.

Responsibilities

• Own the Final Mile performance and service quality agenda.
• Lead the Performance & Insight function covering MI and analytics.
• Create a risk-based performance framework.

Skills

Leadership

Data interpretation

Performance management

Cross-functional collaboration

Operational insight

Tools

Power BI

SQL

Job description

Evri is seeking a Senior Head of Final Mile Performance & Insight to lead a high-impact team focused on performance management and service quality across the national courier network. This senior role demands strong operational leadership, with responsibilities including overseeing performance standards, turning data into clear action plans, and driving a risk-based performance framework. Ideal candidates will have a background in Final Mile operations or similar environments, capable of engaging with executive leadership while focusing on operational outcomes.