Strategic Lead, Patient Experience & Quality Improvement

Herefordshire and Worcestershire Health and Care NHS Trust; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

27 days leave (plus bank holidays)

NHS pension

Flexible working

Maternity/paternity/adoption support

Staff networks

Health and wellbeing opportunities

Job summary

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an Associate Director for Patient Experience, Engagement and Quality Improvement. Based at Kings Court 2, the role leads an integrated portfolio and provides strategic leadership, assurance and hands-on improvement expertise across the Trust.

You will translate feedback and data into priorities and measurable benefits, advise the Board on governance and statutory duties, and build strong partnerships with patients, carers and

Qualifications

• Master's level or equivalent senior experience in a relevant field.
• Evidence of continuing professional development in leadership, quality improvement, engagement, co-production or related disciplines.
• Formal qualification in quality improvement, service redesign, organisational development, public engagement or related methodology.
• QSIR practitioner, QSIR facilitator, improvement coaching or equivalent recognised improvement training, with evidence of applying learning to support improvement.

Responsibilities

• Develop and deliver a Trust-wide strategy integrating co-production, engagement, patient experience and quality improvement.
• Lead programmes, manage risks and dependencies, and ensure effective use of resources.
• Provide expert advice to senior leaders and the Board on governance, reporting and escalation.
• Build partnerships with patients, carers, communities, voluntary sector and system partners to drive improvements.
• Travel across Trust sites and partner locations as required and support population health insights to reduce inequalities.

Skills

Leadership

Data analysis

Communication

Stakeholder engagement

Inclusive engagement

Report writing

Education

Master's level or equivalent

CPD in leadership/quality improvement/engagement

Formal qualification in QI/service redesign/organizational development/public engagement

QSIR training (practitioner/facilitator)

Job description

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an Associate Director for Patient Experience, Engagement and Quality Improvement. Based at Kings Court 2, the role leads an integrated portfolio and provides strategic leadership, assurance and hands-on improvement expertise across the Trust.

You will translate feedback and data into priorities and measurable benefits, advise the Board on governance and statutory duties, and build strong partnerships with patients, carers and