Chief Patient Experience & Insights Leader

UHDB; East Midlands; Híbrido; GBP 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Development opportunities

Leadership development

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Resumo da oferta

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Head of Patient Experience and Insights to lead the strategy and oversee engagement, feedback, complaints and the PALS service. You will drive learning and responsive action across divisions to improve patient and carer experiences.

You will work with clinical and corporate teams, ensure inclusive involvement of seldom-heard voices, and develop the patient experience team with clear standards and performance measures.

Qualificações

• Educated to first level degree or equivalent.
• Excellent understanding of NHS agenda particularly in field of complaints/ PALS / Litigation governance and risk management.
• Experience of working with patients and patient groups.
• Experience of managing staff and successful implementation of change.
• Excellent oral and written communication skills.

Responsabilidades

• Provide strategic and operational leadership for patient experience, ensuring that the voices of patients, families and carers inform service planning, delivery and improvement across the Trust.
• Lead the development and implementation of the patient experience strategy, overseeing patient engagement, feedback, complaints and the Patient Advice and Liaison Service (PALS). Ensure concerns are addressed promptly, compassionately and transparently, with effective systems for identifying themes, escalating risks and embedding learning.
• Analyse and triangulate qualitative and quantitative information to produce meaningful insights, identify inequalities in experience and inform improvement priorities.
• Work collaboratively with clinical divisions, corporate teams, patients, carers and external partners to strengthen involvement and co-production.
• Lead and develop the patient experience team, manage resources effectively and establish clear standards, accountability and performance measures.

Formação académica

First level degree or equivalent

Descrição da oferta de emprego

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Head of Patient Experience and Insights to lead the strategy and oversee engagement, feedback, complaints and the PALS service. You will drive learning and responsive action across divisions to improve patient and carer experiences.

You will work with clinical and corporate teams, ensure inclusive involvement of seldom-heard voices, and develop the patient experience team with clear standards and performance measures.