Head of Patient Experience & Insights | Strategy & Engagement

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 70,000 - 90,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is inviting applications for a Head of Patient Experience and Insights. The role provides strategic and operational leadership to shape service delivery by listening to patients, families and carers, turning feedback into improvements across the Trust.

You will oversee engagement, surveys, complaints and PALS, triangulate evidence, and collaborate with divisions and external partners to ensure inclusive involvement.

Qualifications

• First degree or equivalent.
• Experience in complaints management and patient involvement.
• Experience with NHS governance and risk management.
• Experience leading patient experience teams.

Responsibilities

• Provide strategic and operational leadership for patient experience.
• Lead development and implementation of the patient experience strategy.
• Analyse qualitative and quantitative data to identify trends and inform priorities.
• Work with divisions, patients, carers and external partners to strengthen involvement and co-production.
• Lead and develop the patient experience team and manage resources.

Skills

NHS governance

Complaints management

PALS

Stakeholder engagement

Education

First degree

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is inviting applications for a Head of Patient Experience and Insights. The role provides strategic and operational leadership to shape service delivery by listening to patients, families and carers, turning feedback into improvements across the Trust.

You will oversee engagement, surveys, complaints and PALS, triangulate evidence, and collaborate with divisions and external partners to ensure inclusive involvement.