Strategic Lead, Developer Services (Hybrid)

Southern Water; Durrington; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

Southern Water in the UK is hiring a Developer Services Strategy Lead in Durrington, West Sussex. This hybrid, permanent role works with the Head of Wholesale and Developer Services to build a nationally leading Developer Services function and drive D-MeX performance with strong governance and benefits realisation.

You will translate priorities into deliverable programmes, lead governance for D-MeX and identify opportunities to improve customer and developer experiences across water services.

Qualifications

• Ability to produce high‑quality decision papers, business cases and senior management reports.
• Strong project/programme management skills including planning, governance and controls.
• Understanding of transformation and change management principles.
• Expertise in continuous improvement methodologies.
• Knowledge of operating model design and service transformation.
• Ability to identify root causes and evaluate options with evidence and commercial judgement.
• Clear communication of complex issues.
• Understanding of financial governance and investment prioritisation.
• Lean Six Sigma Green Belt, Black Belt or equivalent (desirable).
• Knowledge of Developer Services water, wastewater and surface water activities.

Responsibilities

• Translate strategic priorities into clearly scoped programmes and initiatives with defined objectives, deliverables, milestones, accountabilities, dependencies, benefits and measures of success.
• Lead the creation, governance and delivery of D-MeX improvement plans.
• Identify opportunities to improve customer and developer experience across water, wastewater and surface water services.
• Lead strategic transformation and change programmes across Developer Services.
• Develop and evaluate strategic options, identifying costs, benefits, risks, resource implications and ROI; prepare recommendations for approval.
• Act as senior project or programme manager for strategically important initiatives and ensure successful delivery.

Skills

Project management

Governance

Programme controls

Change management

Continuous improvement

Operating model design

Service transformation

Root cause analysis

Commercial judgement

Financial governance

Lean Six Sigma Green/Black Belt (des.)

Job description

Southern Water in the UK is hiring a Developer Services Strategy Lead in Durrington, West Sussex. This hybrid, permanent role works with the Head of Wholesale and Developer Services to build a nationally leading Developer Services function and drive D-MeX performance with strong governance and benefits realisation.

You will translate priorities into deliverable programmes, lead governance for D-MeX and identify opportunities to improve customer and developer experiences across water services.