Head of Developer Services Strategy

Southern Water; Worthing; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

Southern Water is seeking a Developer Services Strategy Lead in Durrington, West Sussex. This senior role is hybrid (2 days per week) and permanent, with 37 hours per week and a salary of £70-75k depending on skills and experience.

You will partner with the Head of Wholesale and Developer Services to build a nationally leading function and deliver strategic programmes. You will lead governance, transformation and benefit realisation, turning priorities into deliverable plans and driving

Qualifications

• Ability to produce high-quality decision papers, business cases, programme materials and senior management reporting at pace.
• Highly developed project and programme management skills, including planning, governance, programme controls, dependency management, risk and issue management and benefits realisation.
• Strong understanding of organisational transformation and change management principles.
• Expertise in continuous improvement methodologies.
• Knowledge of operating model design and service transformation.
• Ability to identify underlying root causes and drivers, develop alternative solutions and evaluate options using evidence, commercial judgement and structured analysis.
• Ability to simplify complex issues and communicate clearly.
• Understanding of financial governance and the interaction between strategic programmes, business planning, investment prioritisation and financial performance.
• Lean Six Sigma Green Belt, Black Belt or equivalent (desirable).
• Knowledge of Developer Services water, wastewater and surface water activities and strong understanding of developer charging, requisitions, adoptions, diversions and connections (desirable).

Responsibilities

• Translate strategic priorities into clearly scoped programmes and initiatives with defined objectives, deliverables, milestones, accountabilities, dependencies, benefits and measures of success.
• Lead the creation, governance and delivery of D-MeX improvement plans.
• Identify opportunities to improve customer and developer experience across water, wastewater and surface water services.
• Lead strategic transformation and change programmes across Developer Services.
• Develop and evaluate strategic options, identifying costs, benefits, risks, resource implications and return on investment and preparing recommendations for approval by the appropriate decision makers.
• Where required, act as the senior project or programme manager for strategically important initiatives and take direct responsibility for their successful delivery.

Skills

Programme management

Change management

Process improvement

Financial governance

Lean Six Sigma

Strategic analysis

Communication skills

Stakeholder engagement

Transformational leadership

Job description

Southern Water is seeking a Developer Services Strategy Lead in Durrington, West Sussex. This senior role is hybrid (2 days per week) and permanent, with 37 hours per week and a salary of £70-75k depending on skills and experience.

You will partner with the Head of Wholesale and Developer Services to build a nationally leading function and deliver strategic programmes. You will lead governance, transformation and benefit realisation, turning priorities into deliverable plans and driving