Strategic Lead: Customer Audit & Due Diligence

BioCatch; United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

BioCatch is seeking a Senior Manager to lead end-to-end customer audits and due diligence engagements, partnering with senior stakeholders to drive process maturity and effective, compliant responses. The role is open to global candidates with a strong Europe preference and reports to the Director – Customer Audit & Due Diligence Compliance.

You will collaborate with Sales, Legal, Information Security, and executive leadership to set standards, review methodologies, and deliver customer-ready

Qualifications

• 8+ years of experience managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology environment.
• Demonstrated leadership in managing complex, customer-facing compliance activities.
• Strong customer-facing experience and comfort engaging with stakeholders at varying levels of technical depth.
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations.
• Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues.
• Strong strategic thinking combined with hands-on execution capability.

Responsibilities

• Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement
• Serve as an escalation point for nuanced customer inquiries and non-standard requests
• Support the Director in strategic planning, reporting, and cross-functional governance efforts
• Partner closely with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs
• Set quality standards, review methodologies, and response strategies across the team
• Draft, review, and finalize accurate, consistent, and customer-ready responses to highly technical and nuanced inquiries
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation
• Review work product from mid- and junior-level team members and provide guidance and quality oversight
• Escalate novel, sensitive, or high-risk issues to the Director as appropriate
• Mentor and develop Managers, Senior Analysts, and Analysts
• Drive operational excellence by defining scalable processes, metrics, and tooling
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows

Skills

Leadership

Stakeholder management

Strategic thinking

Written communication

Regulatory compliance

Tools

Archer

MetricStream

AuditBoard

Loopio

Responsive

Anchor AI

Job description

BioCatch is seeking a Senior Manager to lead end-to-end customer audits and due diligence engagements, partnering with senior stakeholders to drive process maturity and effective, compliant responses. The role is open to global candidates with a strong Europe preference and reports to the Director – Customer Audit & Due Diligence Compliance.

You will collaborate with Sales, Legal, Information Security, and executive leadership to set standards, review methodologies, and deliver customer-ready