Strategic Key Accounts Leader, Fire & Security

Mitie Group plc.; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mitie Group plc. in Manchester is seeking a high‑impact Key Account Manager to drive revenue across defined regional Key Accounts in the Fire & Security sector. You will build relationships, ensure retention, and pursue growth with a focus on compliance and service excellence.

You will work across client strategy, commercial accountability, and operations to deliver long‑term partnerships, effective risk management, and predictable service delivery.

Qualifications

• Experience in the Fire & Security industry.
• Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
• Proven track record managing key accounts of all sizes.
• Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
• Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.

Responsibilities

• Develop and execute a client strategy introducing all Key Accounts to all work streams Mitie can offer.
• Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
• The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
• Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
• Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.

Skills

Key Account Management

Account Strategy

P&L ownership

Negotiations

Client relationship

Job description

Mitie Group plc. in Manchester is seeking a high‑impact Key Account Manager to drive revenue across defined regional Key Accounts in the Fire & Security sector. You will build relationships, ensure retention, and pursue growth with a focus on compliance and service excellence.

You will work across client strategy, commercial accountability, and operations to deliver long‑term partnerships, effective risk management, and predictable service delivery.