Strategic National Fire & Security Accounts Lead

Mitie Cleaning & Hygiene Services; Budock Water; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices benefit platform

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

MiMitie Stars rewards

Job summary

Mitie is seeking a National Account Manager to act as a trusted advisor for key Fire & Security contracts across the UK. You will drive service quality, retention and value delivery while coordinating with sales, service desk and project teams.

You will own renewals, forecast pipeline, identify whitespace opportunities, and lead commercial negotiations to maximise margins. A strong background in fire safety products and client relationships is essential.

Qualifications

• Strong knowledge of fire alarm, suppression, intruder, CCTV and access control.
• Excellent client relationship and communication skills.
• Proactive, with ownership and accountability.
• Strong analytical capabilities to monitor progress.

Responsibilities

• Support national client accounts with Sales, Service Desk and Project teams.
• Ensure contract retention and growth through service delivery and KPI management.
• Hold regular meetings to review performance and annual targets.
• Analyse issues, propose options, and implement solutions.
• Identify up-selling opportunities across fire and security services.
• Manage renewals, commercial negotiations, and framework agreements.

Skills

Fire & Security knowledge

Account management

Negotiation

Analytical skills

Job description

Mitie is seeking a National Account Manager to act as a trusted advisor for key Fire & Security contracts across the UK. You will drive service quality, retention and value delivery while coordinating with sales, service desk and project teams.

You will own renewals, forecast pipeline, identify whitespace opportunities, and lead commercial negotiations to maximise margins. A strong background in fire safety products and client relationships is essential.