Strategic Key Account Manager – Manufacturing & Engineering

NEUTRA; Oxford; On-site; GBP 60,000 - 95,000; Full time

Job summary

NEUTRA is seeking a Customer Account Manager to own two significant accounts within its advanced manufacturing environment. The role focuses on sustaining existing relationships, ensuring quotations and commercial agreements are accurate, and managing changing requirements.

You'll work closely with engineering, production, planning and finance to align customer expectations with delivery commitments and commercial viability, while maintaining strong stakeholder relationships across the business.

Qualifications

• Experience managing high-value B2B accounts within manufacturing or engineering.
• Strong commercial understanding of quotations, pricing and margins.
• Ability to manage demanding customers and complex commercial terms.
• Experience coordinating with engineering, production and planning teams.

Responsibilities

• Manage day-to-day relationships with major manufacturing customers.
• Own inquiries, quotations and pricing discussions for the accounts.
• Review pricing, costs and margins to ensure commercial viability.
• Renegotiate commercial terms where required.
• Collaborate with engineering and production to address technical or delivery issues.
• Manage customer forecasts, schedules and order requirements.
• Monitor account performance and identify commercial risks.
• Support contract reviews and maintain agreed terms.
• Communicate pricing and delivery changes to customers regularly.

Skills

High-value B2B accounts

Commercial awareness

Relationship building

Pricing & margin analysis

Cross-functional collaboration

Job description

NEUTRA is seeking a Customer Account Manager to own two significant accounts within its advanced manufacturing environment. The role focuses on sustaining existing relationships, ensuring quotations and commercial agreements are accurate, and managing changing requirements.

You'll work closely with engineering, production, planning and finance to align customer expectations with delivery commitments and commercial viability, while maintaining strong stakeholder relationships across the business.