Manufacturing Account Manager - Key Customer Partner

Proactive Technical Limited; Windsor; On-site; GBP 36,000 - 44,000; Full time

Job summary

Proactive Global is seeking an Account Manager in Windsor to manage day-to-day communications with a small portfolio of key customers, ensuring delivery and a high level of service.

You will coordinate orders from placement into the factory through to final shipment, working with Buying, Stores, Production and Engineering to meet timelines and maintain strong relationships. Occasional site visits may be required.

Qualifications

• Experience of managing customer accounts within a manufacturing environment.
• Experience managing new customer accounts would be advantageous.
• Excellent communication and interpersonal skills, with the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
• Sound commercial awareness, including an understanding of how revenue and gross margin impact the business.
• Confidence to negotiate and influence decision‑making with senior stakeholders.
• The ability to manage multiple tasks and priorities while remaining composed during challenging situations.
• A strong ability to plan and manage complex customer orders.
• Meticulous attention to detail, with the ability to sense‑check commercial and operational data.
• A proactive, organised and solutions‑focused approach.
• A full, clean driving licence, as occasional travel to customer sites may be required.

Responsibilities

• Taking ownership of planning and coordination of customer requirements from initial placement into the factory through to final shipment.
• Acting as the primary day-to-day point of contact for your customers.
• Managing customer purchase orders and ensuring requirements are accurately captured and communicated.
• Planning and coordinating customer orders throughout the manufacturing process from initial factory placement through to final shipment.
• Working closely with the Buying team and Stores to ensure materials are procured and kits are cleared on time.
• Maintaining regular communication with Production and Engineering teams to monitor progress, manage priorities and resolve issues.
• Managing customer schedules and ensuring delivery commitments are understood and achieved.
• Providing customers with timely, accurate and proactive updates on the status of their products.
• Identifying potential issues early and taking ownership of resolving them before they impact the customer.
• Coordinating multiple customer requirements and projects while maintaining a high level of attention to detail.
• Ensuring customer expectations are managed effectively and that any changes to requirements, schedules or delivery dates are communicated promptly.

Skills

Account management

Customer communication

Stakeholder relationships

Negotiation

Prioritization

Attention to detail

Tools

MRP systems

Job description

Proactive Global is seeking an Account Manager in Windsor to manage day-to-day communications with a small portfolio of key customers, ensuring delivery and a high level of service.

You will coordinate orders from placement into the factory through to final shipment, working with Buying, Stores, Production and Engineering to meet timelines and maintain strong relationships. Occasional site visits may be required.