Strategic Infrastructure Account Manager

HSS ProService; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Healthcare Cashback Plan

Hybrid working

Free onsite gym

Training & development

Perks platform discounts

Cycle to Work & Holiday Buy

Job summary

HSS ProService is seeking a proactive Key Account Manager to drive growth and manage key contractor accounts across major infrastructure projects in the South of the UK. You will own delivery, collaborate with site teams, and coordinate with operational and supply chain functions to exceed service expectations.

You’ll develop strong customer relationships, monitor performance, and seek opportunities to expand our total offering across HS2, LTC, and related works.

Qualifications

• Experience within construction, infrastructure, hire, utilities, rail, civils, or industrial supply environments.
• Strong experience managing key customer relationships in a fast-paced commercial environment.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with the confidence to identify growth opportunities and drive account performance.
• Ability to manage multiple workstreams and priorities across complex live projects.
• Proactive, solutions-focused mindset with strong operational awareness.
• Confidence working both strategically and hands-on within customer environments.
• Excellent communication, organisation, and problem-solving skills.
• Full UK driving licence and willingness to travel across the South regularly.

Responsibilities

• Managing day-to-day delivery across major infrastructure projects and key contractor accounts.
• Building strong relationships with site teams, procurement leads, plant teams, and operational stakeholders.
• Conducting regular customer visits across HS2, LTC, and wider infrastructure projects throughout the South.
• Coordinating plant, equipment, consumables, and service requirements across live project environments.
• Working closely with operational and supply chain teams to ensure projects are delivered on time and within budget.
• Monitoring KPIs, SLAs, and service delivery performance to ensure customer expectations are exceeded.
• Identifying operational improvements and opportunities to enhance customer experience and commercial performance.
• Supporting project mobilisations, planning activity, forecasting, and reporting.
• Identifying opportunities to grow accounts through additional products, services, and solutions across the HSS ProService offering.
• Providing clear updates on project risks, opportunities, actions, and account performance.

Skills

Key account management

Stakeholder management

Relationship-building

Commercial awareness

Strategic thinking

Communication

Organisation

Problem solving

Travel readiness

Job description

HSS ProService is seeking a proactive Key Account Manager to drive growth and manage key contractor accounts across major infrastructure projects in the South of the UK. You will own delivery, collaborate with site teams, and coordinate with operational and supply chain functions to exceed service expectations.

You’ll develop strong customer relationships, monitor performance, and seek opportunities to expand our total offering across HS2, LTC, and related works.