Strategic Key Account Manager — B2B Flooring Solutions

Tapi Carpets & Floors Limited; Orpington; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Pension (salary sacrifice)

Perks platform

Employee Assistance Programme

Birthday day off

Cycle to work

Life Assurance

Enhanced family leave

Job summary

Tapi Carpets & Floors Limited is seeking a proactive Key Account Manager (B2B) to manage a portfolio of strategic partners across housing, insurance and build-to-rent sectors. You will nurture relationships, drive revenue, and develop account plans to expand coverage and profitability.

Based in Orpington with hybrid UK travel, you’ll partner with stores, operations and insurers to ensure top service, forecasted growth and strong margins while expanding Tapi’s floor solutions nationwide.

Qualifications

• Experience managing B2B accounts across housing, insurers, and construction.
• Proven ability to grow share of wallet and cross-sell products.
• Excellent relationship management and communication skills.
• Able to travel UK and hold a full UK driving licence.

Responsibilities

• Take day-to-day ownership of a portfolio of key B2B accounts across social housing, insurance, housebuilding and build-to-rent.
• Build strong, trusted relationships at every level – from operational contacts to senior decision-makers.
• Grow share of wallet by finding new opportunities within each account – more properties, more regions, more products and more supply & fit.
• Make sure Tapi is considered for every flooring need within our partners' businesses, from empty homes and retrofit to communal areas.
• Create and own account plans, forecasts and pipeline, and run regular account reviews with customers.
• Monitor SLA performance and reporting, and work closely with the B2B Operations Manager to resolve issues quickly.
• Lead insurer relationships and SLA reporting for our insurance partners.
• Protect margin and keep a close eye on account profitability.
• Report on revenue from existing accounts against target, account growth, gross margin achieved and retention rate.
• Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.

Skills

Relationship building

Account management

Forecasting & planning

CRM proficiency

Negotiation

Communication

Tools

CRM software

Job description

Tapi Carpets & Floors Limited is seeking a proactive Key Account Manager (B2B) to manage a portfolio of strategic partners across housing, insurance and build-to-rent sectors. You will nurture relationships, drive revenue, and develop account plans to expand coverage and profitability.

Based in Orpington with hybrid UK travel, you’ll partner with stores, operations and insurers to ensure top service, forecasted growth and strong margins while expanding Tapi’s floor solutions nationwide.