Strategic IT Service Owner – Personal Tax

HM Revenue & Customs; United Kingdom; Remote; GBP 77,000 - 95,000; Full time

Benefits offered by this job

Civil Service Pension

Job summary

HM Revenue & Customs seeks a Senior leader to own the Personal Tax technology portfolio, shaping strategy, architecture and end-to-end delivery. You will partner with business leaders to translate priorities into a modern, resilient technology estate and drive transformation across multiple products and platforms.

The role demands strong leadership of cross-functional teams, robust supplier management, and a proven track record of delivering complex change in a regulated, public sector context.

Qualifications

• Substantial strategic technology leadership experience within a large, critical tech environment.
• Proven track record of safeguarding live services while delivering major tech change.
• Experience in procurement, commercial strategy and complex supplier ecosystems.
• Strong product/service leadership across multiple products and platforms.
• Ability to translate customer and business priorities into roadmaps and investments.

Responsibilities

• Translate Personal Tax business priority into a clear technology strategy that drives innovation and outcomes.
• Own the strategic technology roadmap and end-to-end lifecycle of the Personal Tax portfolio.
• Collaborate with senior business leaders, Service Owners and tech colleagues across HMRC.
• Lead procurement/reprocurement and modernisation of Personal Tax technology provision.
• Mobilise Service Owners and Product Managers across a portfolio of IT products and services.
• Make evidence-based prioritisation balancing customer outcomes, business value and resilience.
• Shape the future technology landscape with architecture, data, security and delivery leadership.
• Lead relationships across a complex supplier ecosystem and establish strategic partnerships.
• Engage with government and industry, bringing external insights and best practices.
• Provide visible SCS leadership, fostering a culture of accountability and continuous improvement.

Skills

Strategic leadership

Supplier management

Product leadership

Stakeholder engagement

Change & transformation

People leadership

Job description

HM Revenue & Customs seeks a Senior leader to own the Personal Tax technology portfolio, shaping strategy, architecture and end-to-end delivery. You will partner with business leaders to translate priorities into a modern, resilient technology estate and drive transformation across multiple products and platforms.

The role demands strong leadership of cross-functional teams, robust supplier management, and a proven track record of delivering complex change in a regulated, public sector context.