Senior IT Service Owner - Personal Tax Technology Strategy

HM Revenue & Customs; Cardiff; On-site; GBP 77,000 - 95,000; Full time

Benefits offered by this job

Civil Service Pension

Job summary

HM Revenue & Customs in the United Kingdom seeks a Personal Tax Service Owner to lead the technology strategy for critical Personal Tax services across multiple products and platforms. You will partner with senior leaders to translate priorities into an actionable technology roadmap and ensure end-to-end performance and resilience.

This role drives procurement, modernisation and intelligent-client capability, shaping supplier engagement and strategic partnerships to deliver sustainable,

Qualifications

• Experience setting technology direction in a large, critical environment.
• Proven ability to safeguard live services while delivering major change.
• Experience with technology procurement and intelligent-client roles.
• Strong leadership across multiple products, platforms and dependencies.
• Ability to balance transformation with resilience and sustainability.

Responsibilities

• Interpret and influence Personal Tax business strategy.
• Own the strategic technology roadmap and end-to-end lifecycle of the Personal Tax portfolio.
• Lead Service Owners and Product Managers across a portfolio of IT products and services.
• Lead senior supplier relationships, shaping contracts and value from partnerships.
• Provide visible senior leadership, driving capability and a culture of accountability.

Skills

Strategic leadership

Supplier relationships

Portfolio management

Stakeholder management

Job description

HM Revenue & Customs in the United Kingdom seeks a Personal Tax Service Owner to lead the technology strategy for critical Personal Tax services across multiple products and platforms. You will partner with senior leaders to translate priorities into an actionable technology roadmap and ensure end-to-end performance and resilience.

This role drives procurement, modernisation and intelligent-client capability, shaping supplier engagement and strategic partnerships to deliver sustainable,