Senior Tech Strategy Lead – Personal Tax

HM Revenue & Customs; East Kilbride; On-site; GBP 73,000 - 99,000; Full time

Benefits offered by this job

Civil Service Pension

Job summary

HM Revenue & Customs is seeking a Personal Tax Service Owner to lead the technology strategy, roadmap and end-to-end performance of critical Personal Tax services. You will work with senior leaders to translate priorities into a coherent strategy, balancing resilience with modernisation while shaping supplier relationships and investment choices.

The role oversees Service Owners and Product Managers across multiple products and platforms, ensuring sustainable, customer-led services that deliver

Qualifications

• Strategic experience leading technology in large, complex environments.
• Track record delivering live services while modernising and transforming estate.
• Experience with major technology procurement and supplier ecosystems.
• Ability to translate business strategy into roadmaps and measurable outcomes.
• Proven ability to influence senior leaders across organisational boundaries.
• Experience leading diverse, geographically dispersed teams.

Responsibilities

• Translate Personal Tax business strategy into a clear technology strategy.
• Own strategic technology roadmap and lifecycle for Personal Tax portfolio.
• Collaborate with senior leaders across HMRC and suppliers.
• Lead procurement, reprocurement and modernisation efforts.
• Drive investment choices balancing customer outcomes and operational resilience.
• Shape future technology landscape with architecture, data and security teams.
• Lead relationships with complex supplier ecosystem.

Skills

Strategic leadership

Portfolio management

Supplier relationships

Technology strategy

Product management

Cross-functional collaboration

Job description

HM Revenue & Customs is seeking a Personal Tax Service Owner to lead the technology strategy, roadmap and end-to-end performance of critical Personal Tax services. You will work with senior leaders to translate priorities into a coherent strategy, balancing resilience with modernisation while shaping supplier relationships and investment choices.

The role oversees Service Owners and Product Managers across multiple products and platforms, ensuring sustainable, customer-led services that deliver