Senior IT Service Owner – Personal Tax Transformation

HM Revenue & Customs

Birmingham

On-site

GBP 77,000 - 95,000

Full time

9 days ago

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Job summary

HM Revenue & Customs is seeking a Personal Tax Service Owner to lead the technology strategy and end-to-end performance of the Personal Tax services. You will work with senior business leaders to translate priorities into a coherent technology roadmap, balancing resilience with modernisation and transformation across the estate.

You will lead Service Owners and Product Managers, shaping supplier relationships and investment choices to deliver value for HMRC and the taxpayer.

Qualifications

Extensive strategic leadership experience in large, complex tech environments.
Proven track record delivering major technology change and modernisation.
Experience with major technology procurement and supplier ecosystems.
Ability to translate business needs into roadmaps and measurable outcomes.
Strong relationships with senior business and technical leaders.

Responsibilities

Interpret and translate Personal Tax business strategy into a clear technology strategy.
Own the strategic technology roadmap and lifecycle of the Personal Tax portfolio.
Collaborate with senior leaders and suppliers to drive modernisation and value.
Lead procurement and reprocurement of Personal Tax technology provision.
Develop and oversee portfolios of IT products and services with balanced priorities.