Strategic IT Account & Customer Success Manager

Madfish; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading IT company in the United Kingdom is seeking an experienced IT Account Manager to join its dynamic team. In this role, you will manage a portfolio of clients, ensuring satisfaction and driving business success through upselling and strong relationship management. The ideal candidate has over 3 years of experience in account management within a B2B environment and possesses solid negotiation and analytical skills. Proficiency in conversational English is required, and experience in outsourcing or outstaffing is a plus.

Qualifications

• 3+ years of experience in a customer success manager or account manager role.
• Proven success in sales and upselling within a B2B environment.
• Conversational English (at least B2 level).

Responsibilities

• Manage a portfolio of assigned clients, building strong relationships.
• Utilize your sales and upselling expertise to secure new projects.
• Collaborate with the recruitment team for successful placements.

Skills

Client relationship management

Sales and upselling expertise

Negotiation skills

Analytical skills

Job description

A leading IT company in the United Kingdom is seeking an experienced IT Account Manager to join its dynamic team. In this role, you will manage a portfolio of clients, ensuring satisfaction and driving business success through upselling and strong relationship management. The ideal candidate has over 3 years of experience in account management within a B2B environment and possesses solid negotiation and analytical skills. Proficiency in conversational English is required, and experience in outsourcing or outstaffing is a plus.