Strategic ICT Ops & Service Delivery Lead (Flexible Working)

Derbyshire County Council; Matlock; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Flexible Working

Pension Scheme

Free on-site parking

Personal and professional development

Job summary

Amber Valley Borough Council is seeking an experienced ICT Operations & Service Delivery Manager to modernise technology services, drive continuous improvement, and ensure secure, reliable ICT solutions that support organisational priorities.

You will lead a skilled ICT team, manage infrastructure and suppliers, and drive service improvement while aligning with corporate priorities and strategic objectives.

Qualifications

• Significant experience managing ICT operations within a complex organisation.
• Experience leading ICT support and infrastructure teams.
• Strong knowledge of ICT infrastructure, networking, cloud services and telecommunications.
• Sound understanding of cyber security, risk management and information governance.
• Experience managing suppliers, contracts and service level agreements.
• Proven budget management and financial monitoring experience.
• Experience managing Microsoft 365 and cloud-based services.

Responsibilities

• Lead and develop the Council's ICT Operations & Support Team.
• Manage ICT infrastructure, networks, cloud services, telecommunications and business systems.
• Ensure the delivery of high-quality ICT support and customer-focused services.
• Lead cyber security, information governance, business continuity and disaster recovery arrangements.
• Manage ICT contracts, suppliers and service level agreements to deliver value for money.
• Oversee ICT operational and capital budgets.
• Develop business cases, procurement exercises and investment proposals.
• Provide professional ICT advice and recommendations to senior managers, elected members and stakeholders.

Skills

ICT operations management

Leadership

Stakeholder management

Communication

Budget management

Cyber security awareness

Cloud services

IT governance

Tools

Microsoft 365

Azure

ITIL principles

Job description

Amber Valley Borough Council is seeking an experienced ICT Operations & Service Delivery Manager to modernise technology services, drive continuous improvement, and ensure secure, reliable ICT solutions that support organisational priorities.

You will lead a skilled ICT team, manage infrastructure and suppliers, and drive service improvement while aligning with corporate priorities and strategic objectives.