ICT Operations and Service Delivery Manager

East Midlands Councils/East Midlands Jobs; Amber Valley; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible Working

Pension Scheme

Free on-site parking

Personal and professional development

Job summary

Amber Valley Borough Council is seeking an experienced ICT Operations & Service Delivery Manager to modernise technology services, drive continuous improvement and ensure secure, reliable ICT solutions that support organisational priorities.

Reporting to the Head of ICT & Digital Transformation, you will lead a skilled team, manage infrastructure and suppliers, and drive service improvement to support corporate priorities. A strong track record in ICT leadership is essential.

Qualifications

• Significant ICT operations management experience in a complex organisation.
• Strong governance, cyber security and risk management understanding.
• Experience leading ICT teams, budgets and supplier contracts.
• Proven ability to improve services, delivery and customer focus.

Responsibilities

• Lead and develop the Council's ICT Operations & Support Team.
• Manage ICT infrastructure, networks, cloud services, telecommunications and business systems.
• Ensure delivery of high-quality ICT support and customer-focused services.
• Lead cyber security, information governance, business continuity and disaster recovery.
• Oversee ICT contracts, suppliers and service level agreements.
• Manage ICT budgets (operational and capital).
• Develop business cases, procurement exercises and investment proposals.

Skills

ICT operations management

Cyber security

Budget management

Contract & supplier management

Microsoft 365 / cloud services

Tools

Microsoft 365

IT infrastructure

Job description

ICT Operations and Service Delivery Manager

Company:

Amber Valley Borough Council is seeking an experienced and forward-thinking ICT Operations & Service Delivery Manager to modernising technology services, driving continuous improvement, and ensuring secure, reliable and high-performing ICT solutions that support organisational priorities.

Reporting to the Head of ICT & Digital Transformation, you will be responsible for ensuring the delivery of reliable, resilient and secure ICT services across the Council. You will lead a skilled team of ICT professionals, manage critical technology infrastructure and suppliers, and drive continuous service improvement to support the Council's corporate priorities.

This is an exciting opportunity for an experienced ICT leader who combines strong technical knowledge with excellent leadership, supplier management and service delivery skills.

About the Role

As ICT Operations & Service Delivery Manager, you will:

• Lead and develop the Council's ICT Operations & Support Team.
• Manage ICT infrastructure, networks, cloud services, telecommunications and business systems.
• Ensure the delivery of high-quality ICT support and customer-focused services.
• Lead cyber security, information governance, business continuity and disaster recovery arrangements.
• Manage ICT contracts, suppliers and service level agreements to deliver value for money.
• Oversee ICT operational and capital budgets.
• Develop business cases, procurement exercises and investment proposals.
• Provide professional ICT advice and recommendations to senior managers, elected members and stakeholders.

About You

You will have:

• Significant experience managing ICT operations within a complex organisation.
• Experience leading ICT support and infrastructure teams.
• Strong knowledge of ICT infrastructure, networking, cloud services and telecommunications.
• A sound understanding of cyber security, risk management and information governance.
• Experience managing suppliers, contracts and service level agreements.
• Proven budget management and financial monitoring experience.
• Experience managing Microsoft 365 and cloud-based services.
• Excellent leadership, communication and stakeholder management skills.
• The ability to drive service improvement, innovation and organisational change.

We would particularly welcome applications from candidates with experience of:

• Local government or public sector ICT environments.
• Microsoft Azure and modern workplace technologies.
• Cyber Essentials, ISO27001, PSN or similar frameworks.
• Development of ICT strategies, roadmaps and digital transformation programmes.
• ICT procurement and business case development.

Other Requirements:

Commitment to professional development and ongoing learning.

In addition, we can offer:

• Flexible Working
• Pension Scheme
• Free on-site parking
• Personal and professional development opportunities

Candidates must possess the necessary right to work authorisation to enable them to work for Amber Valley Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this time.