Strategic HR Services Lead (Agile & AI-Driven)

Flagship Housing; Tewkesbury; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

competitive salary - £60000.00 to £650

car allowance - £3800.00

agile working

family friendly policies

health and wellbeing support

excellent CPD opportunities

Job summary

Bromford Flagship Livewest is seeking an experienced HR Services Lead to shape and deliver people strategies across a designated portfolio, partnering with senior leaders to turn priorities into practical people solutions.

You will lead a broad HR services function, drive performance against SLAs, and explore AI-enabled improvements while building capability in HR Operations and Change programmes. This is a permanent, full-time role with agile working options.

Qualifications

• Degree-level qualification (or equivalent experience) preferred.
• CIPD Level 5 qualified, with a willingness to work towards CIPD Level 7.

Responsibilities

• Leading the delivery of People Plans across assigned business areas.
• Overseeing HR services including employee relations, recruitment, colleague experience and strategic HR business partnering.
• Managing HR service performance, risk and governance, ensuring delivery against SLAs.
• Identifying opportunities to improve services through process improvement, automation and AI-enabled solutions.
• Providing leadership and direction to HR Managers, HR Business Partners and HR Operations colleagues.
• Using people data and analytics to generate insight and influence decision-making.
• Ensuring HR services remain compliant and aligned with priorities and legislation.
• Working with organisational design and culture teams to support workforce planning and skills development.

Skills

People leadership

Stakeholder management

Data analytics

Change management

Education

Bachelor's degree or equivalent

CIPD Level 5

Job description

Bromford Flagship Livewest is seeking an experienced HR Services Lead to shape and deliver people strategies across a designated portfolio, partnering with senior leaders to turn priorities into practical people solutions.

You will lead a broad HR services function, drive performance against SLAs, and explore AI-enabled improvements while building capability in HR Operations and Change programmes. This is a permanent, full-time role with agile working options.