HR Services Lead

The Methodist Church in Britain; West Boldon; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Car allowance of £3,800

Agile working

Family friendly policies

Health and wellbeing support

CPD opportunities

Job summary

Bromford Flagship's HR Services Lead role sits in the HR department, overseeing People Plans across the business and guiding employee relations, recruitment and colleague experience. It targets a senior HR leader who balances governance with transformation, including AI and automation.

The role requires CIPD Level 5 and strong employment law knowledge, with a track record of leading multi-disciplinary HR services and influencing senior stakeholders across a complex organisation.

Qualifications

• CIPD Level 5 qualification
• Willingness to work towards CIPD Level 7

Responsibilities

• Link strategic HR direction to operational delivery; partner senior leaders
• Lead the delivery of People Plans across assigned business areas
• Oversee HR services including employee relations, recruitment, colleague experience and HRBP
• Manage HR service performance, risk and governance against SLAs
• Identify service improvements via automation and AI-enabled solutions
• Lead HR Managers, HR Business Partners and HR Operations colleagues
• Use people data and analytics to generate insight and influence decisions
• Ensure HR services stay compliant with legislation and aligned with priorities
• Work with organisational design and culture teams on workforce planning, succession planning and skills development

Skills

Stakeholder management

Communication

Coaching

Workforce planning

Continuous improvement

AI & automation

People analytics

Strategic HR

Education

CIPD Level 5 qualification

Degree-level qualification or equivalent

Willingness to progress CIPD Level 7

Job description

This permanent, full-time HR Services Lead post sits within Bromford Flagship's Human Resources department. The role leads the delivery of People Plans for a designated business portfolio and oversees employee relations, recruitment, colleague experience and HR business partnering. It suits a senior HR leader who wants to combine service performance and governance with transformation work, including AI and automation. A CIPD Level 5 qualification and strong employment law knowledge are central to fit.

What the job involves

• Act as the link between strategic HR direction and operational delivery, partnering senior leaders
• Lead the delivery of People Plans across assigned business areas
• Oversee HR services including employee relations, recruitment, colleague experience and strategic HR business partnering
• Manage HR service performance, risk and governance against agreed service standards and SLAs
• Identify service improvements through process change, automation and AI-enabled solutions
• Lead HR Managers, HR Business Partners and HR Operations colleagues
• Use people data and analytics to generate insight and influence decision-making
• Ensure HR services stay compliant with legislation and aligned with organisational priorities
• Work with organisational design and culture teams on workforce planning, succession planning and skills development

What’s required

Qualifications

• CIPD Level 5 qualification
• Willingness to work towards CIPD Level 7

Experience

• Significant experience leading multi-disciplinary HR services within a complex organisation
• Proven track record of leading teams and influencing senior stakeholders
• Experience developing and implementing strategic people initiatives while maintaining operational excellence
• Experience leading organisational transformation and large-scale change programmes

Skills & knowledge

• Strong knowledge of employment legislation, HR processes, compliance and people strategy
• Exceptional stakeholder management, communication and presentation skills
• Coaching approach that motivates and develops teams
• Strong understanding of workforce planning, service innovation and continuous improvement
• Passion for leveraging AI, automation and predictive analytics to improve services

Nice to have

• Degree-level qualification or equivalent experience

What’s offered

• Competitive salary
• Car allowance of £3,800
• Agile working
• Family friendly policies
• Health and wellbeing support
• CPD opportunities