HR Services Lead

Flagship Housing; Tewkesbury; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

competitive salary - £60000.00 to £650

car allowance - £3800.00

agile working

family friendly policies

health and wellbeing support

excellent CPD opportunities

Job summary

Bromford Flagship Livewest is seeking an experienced HR Services Lead to shape and deliver people strategies across a designated portfolio, partnering with senior leaders to turn priorities into practical people solutions.

You will lead a broad HR services function, drive performance against SLAs, and explore AI-enabled improvements while building capability in HR Operations and Change programmes. This is a permanent, full-time role with agile working options.

Qualifications

• Degree-level qualification (or equivalent experience) preferred.
• CIPD Level 5 qualified, with a willingness to work towards CIPD Level 7.

Responsibilities

• Leading the delivery of People Plans across assigned business areas.
• Overseeing HR services including employee relations, recruitment, colleague experience and strategic HR business partnering.
• Managing HR service performance, risk and governance, ensuring delivery against SLAs.
• Identifying opportunities to improve services through process improvement, automation and AI-enabled solutions.
• Providing leadership and direction to HR Managers, HR Business Partners and HR Operations colleagues.
• Using people data and analytics to generate insight and influence decision-making.
• Ensuring HR services remain compliant and aligned with priorities and legislation.
• Working with organisational design and culture teams to support workforce planning and skills development.

Skills

People leadership

Stakeholder management

Data analytics

Change management

Education

Bachelor's degree or equivalent

CIPD Level 5

Job description

Lead the future of people services

At Bromford Flagship LiveWest, we're committed to creating an environment where our colleagues can thrive, enabling us to deliver outstanding services to our customers. We're looking for an experienced and forward-thinking HR Services Lead to shape and deliver people strategies across a designated business portfolio while leading the provision of high-quality, end-to-end HR services.

This is an exciting opportunity for a strategic HR professional who enjoys balancing operational excellence with transformational change, bringing together people, processes, technology and data to create a great colleague experience.

Location

Any BFL Office - Tewkesbury, Exeter, Weston-Super-Mare, Norwich areas

Hours

Full Time - 37 hpw - Monday to Friday

Contract

Permanent

WHAT YOU'LL BE DOING

As HR Services Lead, you'll act as the link between strategic HR direction and operational delivery, partnering closely with senior leaders to turn organisational priorities into practical people solutions.

Key responsibilities include:

• leading the delivery of People Plans across your assigned business areas.
• overseeing a broad range of HR services, including employee relations, recruitment, colleague experience and strategic HR business partnering.
• managing HR service performance, risk and governance, ensuring delivery against agreed service standards and SLAs.
• identifying opportunities to improve services through process improvement, automation and AI-enabled solutions.
• providing leadership and direction to HR Managers, HR Business Partners and HR Operations colleagues.
• using people data and analytics to generate insight, influence decision-making and drive meaningful action.
• ensuring HR services remain compliant, future-focused and aligned with organisational priorities and legislative requirements.
• working with organisational design and culture teams to support future workforce planning, succession planning and skills development.

WHAT YOU'LL BRING

We're seeking a capable HR leader with a proven track record of leading teams, influencing senior stakeholders and driving organisational improvement.

You'll bring:

• significant experience leading multi-disciplinary HR services within a complex organisation.
• strong knowledge of employment legislation, HR processes, compliance and people strategy.
• experience developing and implementing strategic people initiatives while maintaining operational excellence.
• exceptional stakeholder management, communication and presentation skills.
• proven people leadership capability, with a coaching approach that motivates and develops teams.
• experience leading organisational transformation and large-scale change programmes.
• strong understanding of workforce planning, service innovation and continuous improvement.
• a passion for leveraging AI, automation and predictive analytics to improve services and decision-making.

QUALIFICATIONS

• Degree-level qualification (or equivalent experience) preferred.
• CIPD Level 5 qualified, with a willingness to work towards CIPD Level 7.

For full details on the role and its responsibilities, click here to view the HR Services Lead - The Part I Play document.

WHY JOIN US

This role offers the opportunity to influence the future of people services across a large, customer-focused organisation. You'll work with senior leaders to shape strategy, improve colleague experience and drive innovation that helps thousands of customers and colleagues thrive.

WHAT WE OFFER

• competitive salary - £60000.00 to £65000.00 FTE per annum
• car allowance - £3800.00
• agile working
• family friendly policies
• health and wellbeing support
• excellent CPD opportunities

Full benefit details will depend on contracted base office location.

Important information

Closing Date: 8th November 2026 (Midnight)

First Interview Dates: 12th and 13th November 2026 - via MS Teams.

Second Interview Dates: 19th and 20th November 2026 - in person.

About Us

Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.