Strategic HR/EX AI & Data Governance Lead

JPMorgan Chase & Co.; Greater London; Híbrido; GBP 120.000 - 180.000; Tempo integral

Resumo da vaga

JPMorgan Chase & Co. in the United Kingdom seeks an experienced VP-level AI and Data Governance Coordinator Lead for HR/Employee Experience.

You will define the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalations, and approvals across AI, data, analytics, automation, and governance requests. You will leverage strong operational discipline and stakeholder management to ensure timely action, support high-risk use cases, and keep case records accurate

Qualificações

• Experience leading teams in intake, case management, or control processes.
• Strong understanding of SLAs, case tracking, and governance controls.
• Proven ability to handle high volumes with accuracy and backlog reduction.
• Excellent stakeholder management across HR, tech, risk, legal, and compliance.
• Analytical mindset with ability to influence outcomes without direct authority.

Responsabilidades

• Lead the day-to-day activities of the coordinator team, including work allocation, prioritization, capacity planning, escalation handling, and performance tracking.
• Oversee intake, triage, routing, assignment, and actioning of new governance requests, validating required information, artifacts, ownership details, and risk indicators in line with procedures and SLAs.
• Drive backlog reduction and SLA management through disciplined monitoring, reporting on volumes/aging/throughput, escalation of bottlenecks, and root-cause identification to improve the operating model.
• Provide hands-on coordination support for high-risk HR/EX AI and data use cases, shepherding owners through documentation, review coordination, remediation, approvals, and closure.
• Serve as a key stakeholder point of contact, translating governance requirements into practical guidance and developing/enhancing playbooks, SOPs, checklists, templates, and training materials.

Conhecimentos

Team leadership

Governance & controls

Stakeholder management

SLA & process improvement

Risk management

Descrição da vaga

JPMorgan Chase & Co. in the United Kingdom seeks an experienced VP-level AI and Data Governance Coordinator Lead for HR/Employee Experience.

You will define the operating model for intake, triage, case progression, SLA adherence, backlog reduction, escalations, and approvals across AI, data, analytics, automation, and governance requests. You will leverage strong operational discipline and stakeholder management to ensure timely action, support high-risk use cases, and keep case records accurate