Senior Associate, AI and Data Governance Coordinator - HR/EX

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in London (HR/Employee Experience) seeks a Senior Associate Coordinator to advance AI and data governance practices. You will manage day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness and timely follow-up.

You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to guide use case owners, respond to feedback, and push cases from ideation to production-ready approval.

Qualifications

• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Strong organizational and critical thinking skills.
• Ability to work in a highly governed environment and ensure timely follow-ups.

Responsibilities

• Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
• Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
• Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
• Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
• Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
• Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
• Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
• Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
• Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We stride to build trusted, long-term partnerships to help our clients achieve their business objectives.

Skills

AI governance

Data governance

HR processes

Privacy

Risk management

Stakeholder communication

Job description

Take on a key role in advancing AI and data governance practices across HR/Employee Experience (HR/EX). This role provides the opportunity to tackle complex, highly governed requests and strengthen oversight, transparency, and control discipline. Expand your impact while helping teams deliver trusted, compliant employee data products and AI-enabled solutions., As a Senior Associate Coordinator for AI and Data Governance in HR/EX, you will play a pivotal role in supporting day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness, clear documentation, and timely follow-up in line with defined procedures and SLAs. You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to help use case owners understand requirements, respond to feedback, and progress cases from ideation to approval for production.,

• Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
• Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
• Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
• Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
• Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
• Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
• Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
• Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
• Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We stride to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.