Senior AI & Data Governance Coordinator, HR/EX

JPMorgan Chase & Co.; City of Westminster; Sur place; GBP 50 000 - 70 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in London (HR/Employee Experience) seeks a Senior Associate Coordinator to advance AI and data governance practices. You will manage day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness and timely follow-up.

You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to guide use case owners, respond to feedback, and push cases from ideation to production-ready approval.

Qualifications

• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Strong organizational and critical thinking skills.
• Ability to work in a highly governed environment and ensure timely follow-ups.

Responsabilités

• Action day-to-day AI and data governance tickets, confirming completeness, ownership, rationale, and required supporting documentation.
• Categorize, assign, route, and update cases in line with governance procedures and SLAs, maintaining accurate, auditable case records.
• Monitor assigned cases against SLAs, proactively following up with requestors and reviewers to resolve actions and unblock stalled items.
• Coordinate high-risk or complex HR/EX use cases by tracking feedback, remediation actions, and approval dependencies through to completion.
• Contribute to continuous improvement by identifying opportunities to improve ticket quality, routing, templates, and stakeholder guidance.
• Experience managing tickets, cases, workflows, approvals, service requests, or operational processes.
• Apply strong organizational and critical thinking skills to manage multiple active cases, deadlines, dependencies, and stakeholder follow-ups with attention to detail.
• Communicate clearly in writing and verbally, engaging effectively across HR, data/analytics, technology, risk, legal, compliance, and privacy partners.
• Use sound judgment to identify when issues, risks, or delays require escalation and ensure appropriate transparency of blockers and next steps.
• Operate calmly and proactively in a fast-paced, highly governed environment, taking ownership through to approval or closure.
• Familiarity with HR processes or AI / data governance, privacy, responsible AI, technology risk
• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We stride to build trusted, long-term partnerships to help our clients achieve their business objectives.

Connaissances

AI governance

Data governance

HR processes

Privacy

Risk management

Stakeholder communication

Description du poste

JPMorgan Chase & Co. in London (HR/Employee Experience) seeks a Senior Associate Coordinator to advance AI and data governance practices. You will manage day-to-day intake, triage, tracking, and progression of governance requests, ensuring completeness and timely follow-up.

You will collaborate across HR/EX, privacy, legal, compliance, risk, control, and technology teams to guide use case owners, respond to feedback, and push cases from ideation to production-ready approval.