Strategic Head of Product & Service Management (Remote)

EtioGlobal

England

Ibrido

GBP 70.000 - 80.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Flexible working culture

Work from Anywhere globally (up to 8 w

Private Medical Insurance & Healthcare

Family-friendly policies

Volunteer day

Cycle to Work & Electric Car Scheme

3% employer pension contribution

Descrizione del lavoro

Etio is a mission-driven organisation delivering digital products and services within a national programme. The Head of Product & Service Management will steer strategy, governance and delivery of the digital portfolio across multiple teams and external partners.

The role connects product strategy with operational delivery, ensuring secure, scalable, user-focused services that evolve with programme needs. It requires senior leadership, stakeholder influence and robust reporting to drive outcomes.

Competenze

Significant experience in product management, service management or digital transformation within a complex programme or organisation.
Experience taking accountability for technology delivery across design, build, integration, implementation and live service operation.
A proven track record of building shared ownership and alignment across organisational, stakeholder and contractual boundaries.
Strong understanding of product lifecycle management, roadmap development and prioritisation.
Experience working with technology delivery teams, developers, architects and service providers.
Strong understanding of service management principles and operational delivery.
The confidence and credibility to provide constructive challenge to both programme teams and technology partners.
Experience operating within data protection, information governance and security requirements.
Excellent stakeholder management, communication and influencing skills.
Experience managing suppliers, external technology providers or strategic delivery partners.
Strong analytical, problem-solving and decision-making skills.
The ability to balance strategic priorities with operational delivery and programme outcomes.

Mansioni

Provide strategic leadership for product and service management across the programme.
Lead the technology partner's contribution to solution design, delivery, integration, mobilisation and live operation.
Establish and maintain a shared product vision, strategy and roadmap across the programme and technology workstreams.
Ensure the technology partner mobilises the appropriate capability across architecture, security, service design, user research, accessibility, engineering, integration, data, testing, DevOps and service operations.
Translate user needs and programme requirements into clear product priorities and delivery outcomes.
Establish effective product governance, prioritisation and decision-making processes.
Lead product and service readiness, testing, acceptance, release management and transition into live service.
Ensure appropriate approaches to data protection, information security and information governance are embedded throughout delivery.
Monitor service performance, availability, user satisfaction and operational effectiveness.
Identify opportunities for product enhancement, service improvement and innovation.
Manage product and service risks, dependencies, priorities and delivery challenges.
Support the mobilisation and implementation of digital services at scale.
Provide clear reporting, insight and recommendations to senior leaders and stakeholders.